Process and Control Improvement Analyst

James Allen•New York, NY

8h•$80,000 - $105,000

About The Position

R2Net Inc., the parent company of Blue Nile and James Allen, is a diamond bridal jewelry company with a technology soul. We power leading e-commerce platforms and supply chain solutions across the diamond and jewelry ecosystem. R2Net is part of Signet Jewelers, a purpose-driven company whose mission is to enable all people to Celebrate Life and Express Love. Signet is a Great Place to Work-Certified™ company, recognized for innovation, brilliance, and culture. We are seeking a Process & Controls Improvement Analyst to support initiatives that enhance operational efficiency, effectiveness, and risk management across the organization. This role will combine strong project/program management skills with proven experience in process design, control frameworks, and continuous improvement methodologies. This role will focus on analyzing and documenting current processes, identifying improvement opportunities, and supporting project management efforts. The ideal analyst will partner with cross functional teams to implement sustainable process improvements aligned with organizational goals, regulatory requirements, and internal controls as R2Net continues to grow.

Requirements

BA/BS in Accounting, Finance, Business, or related field; MBA or CPA a plus.
3+ years of experience in process improvement, internal controls, or project/program management; consumer products or e-commerce experience preferred.
Strong project/program management skills with one or more certifications strongly preferred: PMP/PMI, SCRUM Master, Lean Six Sigma (Green Belt or higher), Kaizen, or TPM.
Experience supporting project management activities, including planning, tracking milestones, managing deliverables, and coordinating with cross-functional stakeholders.
Strong analytical, problem-solving, and decision-making abilities.
Comfortable working independently in a fast-paced, evolving environment.
Highly proficient in Excel, PowerPoint, and process mapping tools (e.g., Visio, Lucidchart).

Responsibilities

Process Analysis & Optimization:
Analyze current business processes across finance, operations, supply chain, and commercial functions to identify inefficiencies, bottlenecks, and control gaps.
Support the design and implementation of process improvements to reduce waste, improve cycle time, and enhance quality.
Apply Lean Six Sigma, TPM, Kaizen, and similar methodologies to streamline workflows and improve KPIs.
Document current-state and future-state processes, workflows, and standardized SOPs.
Controls & Governance:
Assist in evaluating business processes to ensure alignment with internal control standards, policies, and regulatory requirements.
Support the design, documentation, and testing of process controls to mitigate operational and compliance risks.
Maintain process documentation, including narratives and flowcharts.
Project & Change Support:
Manage multiple projects simultaneously, providing visibility into progress, risks, and dependencies.
Collaborate with business partners to gather requirements needed for our tech teams and to ensure solutions are practical and sustainable.
Assist with change management activities, including documentation, communication, and training support.
Collaboration & Communication :
Build strong relationships with stakeholders to drive adoption of new processes and ways of working.
Partner with cross-functional teams, including operations, finance, technology and compliance.
Support senior leaders and managers with ad hoc analysis and continuous improvement efforts.