Process Improvement Analyst

Farmers and Merchants Bank of Long Beach•Seal Beach, CA

11h

About The Position

The Process Improvement Analyst plays a critical role in driving operational excellence contributor responsible for delivering tangible improvements across the organization. This position partners with Operations leaders and teams reporting to the Chief Operating Officer analyzing business processes, identifying improvement opportunities, and implementing efficiency‑enhancing solutions, including automation of manual and repetitive tasks. The ideal candidate is a structured, proactive problem‑solver who can translate complex operational challenges into clear, actionable insights and measurable outcomes. Success in this role requires rolling up your sleeves, working side‑by-side with Operations leaders and frontline teams, and actively participating in the work needed to move initiatives forward. The Process Improvement Analyst provides exposure to a wide variety of high‑impact initiatives and is ideal for someone who wants to make a meaningful, organization‑wide impact.

Requirements

Strong interpersonal and influencing skills and ability to interact with colleagues at all levels of skills.
Strong critical thinking skills such as defining and deconstructing problems.
Skillful at structuring and developing quantitative and qualitative analysis.
Ability to structure and develop quantitative and qualitative conceptual analysis.
Ability to build relationships, communicate effectively, work under pressure, manage multiple priorities and deliver high caliber results.
Ability and desire to foster and interact in a team environment, and willingness to contribute to team efforts.
Highly proficient using technology including, including, limited to, SQL Power BI, Visio, MS Office (Excel, PowerPoint, Word, and Outlook) internet applications, and SharePoint.
Excellent communication skills (listens, speaks, and writes well); able to interact effectively and respectfully with people of various responsibilities and authorities (employees, key contacts, executives, etc.), including supervisors and co-workers.
Dedicated to following and maintaining deadlines.
Critical-thinking, judgment, and problem-solving skills.
Bachelor’s degree in business administration, operations management, data analytics, , or related discipline
Experience or strong understanding of operational environments and banking products and services.

Nice To Haves

MBA is a plus but not required.

Responsibilities

Collaborate closely with Operations teams under the COO to understand workflows, performance drivers, and operational challenges.
Conduct detailed data analysis to uncover inefficiencies, trends, and opportunities for process improvement.
Design, develop, and deploy automation solutions, streamlining manual, repetitive tasks, providing teams with time they can allocate toward higher-value work.
Document current-state and future-state processes using appropriate methodologies (e.g., flowcharts, value-stream mapping).
Track and report on process improvement initiatives and the process improvement program, quantifying business impact such as time savings, cost reductions, and risk mitigation.
Prepare and deliver clear, well-structured presentations to senior leadership, highlighting opportunities, recommendations, and results.
Partner with cross-functional teams to support change management and ensure successful execution of process improvements.
Maintain awareness of policies, operational controls, risk considerations, and regulatory expectations to ensure improvements strengthen compliance as well as efficiency.
Understanding the importance of compliance with all federal and state regulations.
Other duties as assigned.
Complete compliance and other technical training workshops as assigned.
Complies with all State and Federal Banking regulatory requirements, including but not limited to: BSA, Anti-Money Laundering OFAC, CIP, Financial Elder Abuse Reporting, Sexual Harassment, Information Security, and privacy requirements. This position will elevate suspicious activity to supervisory staff and/or BSA department. Completes compliance and other technical training workshops as assigned.