Process Analyst

PrePass•Phoenix, AZ

10h•Hybrid

About The Position

The Process Analyst plays a critical role in designing, documenting, and optimizing operational processes that drive measurable business performance. This is a hybrid role based out of our Downtown Phoenix corporate office, partnering cross-functionally to lead process design sessions, establish and track KPIs, streamline workflows, and ensure documentation is clear, scalable, and actionable. This position is ideal for a collaborative, analytical problem-solver who can transform complex operational concepts into practical solutions that improve efficiency, visibility, and results.

Requirements

Bachelor’s degree.
4–6 years of experience in process analysis, business operations, or a related field.
Experience using industry-standard process documentation tools.
Strong proficiency in Microsoft Office 365.
Exceptional communication, documentation, analytical, and organizational skills.

Nice To Haves

Confluence (knowledgebase development and governance).
Lucidchart (process mapping and visualization).
Microsoft Copilot or similar AI productivity tools.
Smartsheet.
Experience in transportation technology or operational environments.
Six Sigma Green Belt certification.

Responsibilities

Lead cross-functional process discovery and design workshops.
Develop, implement, and refine operational KPIs aligned to strategic objectives.
Evaluate the effectiveness of KPIs and process controls; recommend data-driven improvements.
Identify and execute continuous improvement initiatives across operational workflows.
Ensure processes are scalable, efficient, standardized, and well-documented.
Build strong, productive relationships across departments and leadership levels.
Provide operational reporting, insights, and business intelligence to support decision-making.
Communicate process updates, enhancements, and governance standards clearly and effectively.
Develop expertise in core operational systems and team toolkits.
Champion continuous improvement and change management initiatives.
Leverage AI-based tools (e.g., Microsoft Copilot or similar platforms) to automate workflows and enhance productivity.
Maintain accurate, organized, and accessible process documentation across platforms.

Benefits

Robust benefit package that includes medical, dental, and vision that start on date of hire.
Paid Time Off, to include vacation, sick, holidays, and floating holidays.
Paid parental leave.
401(k) plan with employer match.
Company-funded “lifestyle account” upon date of hire for you to apply toward your physical and mental well-being (i.e., ski passes, retreats, gym memberships).
Tuition Reimbursement Program.
Voluntary benefits, to include, but not limited to Legal and Pet Discounts.
Employee Assistance Program (available at no cost to you).
Company-sponsored and funded “Culture Team” that focuses on the Physical, Mental, and Professional well-being of employees.
Community Give-Back initiatives.
Culture that focuses on employee development initiatives.
Company-wide bonus and commission plans.