Process Analyst II

Truist • Greensboro, NC

4d • $82,000 - $90,000

About The Position

Support process improvement initiatives, engineers, and leads. Gather process requirements and provide operational/analytical support for Process Engineers. May identify or assist in identifying gaps and efficiency opportunities and may make recommendations based on analysis. Interact with business SMEs to ascertain information and details in support of research and evaluations. ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Provide business process based solutions to complex problems. Act as a Process SME for projects with moderate budgets or of a short to intermediate duration. 2. Work with project teams, lines of business and other IT resources to analyze and develop solutions to satisfy business needs. Under general direction, instruct, direct, and check the work of other business analysts. Act independently or as a member of a project team to consult on complex projects. 3. Develop and implement a data collection plan in support of projects led by Process Engineers 4. Assist with providing process improvement recommendations based on analysis of process maps, data collection, and root cause analysis 5. Facilitate and document project meetings and design sessions 6. Manage small project initiatives with limited scope. 7. Facilitate and document process mapping sessions, including ensuring documentation accurately reflects process owner discussion 8. Prioritizes responsibilities to balance initiatives and deliverables. QUALIFICATIONS Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• Bachelors’ degree in business, engineering, design, or technology field; or related field or equivalent combination of education and professional experience
• Four years of process or project analyst or relevant industry experience in banking, financial services, or other services industry
• Strong analytical skills
• Proficient with business process management (BPM) standards for mapping purposes.
• Self-starter, highly-motivated, change agent with strong interpersonal, communication, collaboration and leadership skills
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
• Demonstrated proficiency with Process mapping and/or process modeling
• Knowledgeable in applying problem solving toolsets to then create or draft process improvement deliverables

Nice To Haves

• Certified Six Sigma Green Belt
• Quality/process improvement-related designation.
• Solid understanding of program and project management disciplines, techniques and approaches.
• Certified Associate in Project Management (CAPM)

Responsibilities

• Provide business process based solutions to complex problems.
• Act as a Process SME for projects with moderate budgets or of a short to intermediate duration.
• Work with project teams, lines of business and other IT resources to analyze and develop solutions to satisfy business needs.
• Under general direction, instruct, direct, and check the work of other business analysts.
• Act independently or as a member of a project team to consult on complex projects.
• Develop and implement a data collection plan in support of projects led by Process Engineers
• Assist with providing process improvement recommendations based on analysis of process maps, data collection, and root cause analysis
• Facilitate and document project meetings and design sessions
• Manage small project initiatives with limited scope.
• Facilitate and document process mapping sessions, including ensuring documentation accurately reflects process owner discussion
• Prioritizes responsibilities to balance initiatives and deliverables.

Benefits

• All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees