Procedure and Process Writer - Loan Operations

F.N.B. Corporation • Pittsburgh, PA

12d • Onsite

About The Position

This role is responsible for developing, standardizing, and maintaining operational documentation across key business units within Loan Operations. The ideal candidate will have a strong background in technical writing and banking operations, with the ability to translate complex processes into clear, actionable procedures. This position will collaborate closely with Risk, Compliance, and Legal teams to ensure alignment with regulatory expectations, but will reside within the Enterprise Operations function.

Requirements

• BA or BS
• 5 years of Job Related Experience
• MS Excel - Intermediate Level
• Excellent organizational, analytical and interpersonal skills
• Excellent communication skills, both written and verbal
• Ability to work and multi-task in a fast paced environment
• MS Word - Expert Level
• Detail-oriented

Responsibilities

• Create and maintain comprehensive policies, standard operating procedures (SOPs), and process guides for enterprise-wide operational functions within Loan Operations (e.g., Doc Prep, Quality Control, Booking, Maintenance, etc.).
• Partner with subject matter experts (SMEs) in Operations, Technology, Risk, and Compliance to gather requirements, validate content, and ensure documentation reflects current practices and controls.
• Support enterprise-wide initiatives to standardize documentation formats, naming conventions, and governance practices across business lines.
• Ensure documentation is audit-ready and aligned with internal control frameworks and external regulatory expectations (e.g., OCC, CFPB, FFIEC).
• Maintain a centralized repository of documents, manage version control, and coordinate periodic reviews and updates in accordance with governance schedules.
• Performs other related duties and projects as assigned.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.
• F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level