Procedural Support Assistant - Radiology

Dev•Rochester, MN

12d•$20 - $28

About The Position

Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed. The procedural support assistant is an integral member of the procedural team in providing patient support and information prior to the procedure, instruction to the patient and assistance to the proceduralist during the procedure, and is involved in the postoperative support and information reporting, specimen and biopsy orders and management, obtaining vital signs, room turnaround and cleaning, as well as supply management delegated by appropriate procedural team members. The procedural support assistant assists with other aspects of patient care including patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team. They will also transport patients to and from the department.

Requirements

High school diploma or GED.
One year of patient care experience required. Possible experience may include duties as a desk operations specialist, nursing assistant, patient care assistant, or licensed practical nurse.
High school diploma or GED and one year of customer service experience required, such as administrative, physician's office, and appointment scheduler .
Requires computer skills including Windows- based applications and intranet/internet use with the ability to keyboard and navigate through multiple applications.
Maintains Basic Cardiac Life Support (BCLS) competency.

Nice To Haves

Exposure to electronic health record preferred.
Ability to work independently, be goal-directed and have strong organizational skills.
Effectively multitask without compromising quality.
Ability to comprehend and excel in both verbal and written communication, including proper telephone etiquette, face-to-face interactions, and electronic communications.
Ability to communicate with individuals and small groups with credibility and confidence.
Ability to handle difficult situations remains calm under stress, manage emotional situations, display empathy and maintain positive communication during a rapidly changing/dynamic environment.
Turn problems into opportunities by developing innovative and creative solutions.
Demonstrate a friendly, positive attitude, display energy and drive in performing daily responsibilities.
Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance of job-related skills/activities.
Must be willing to adjust work schedules in response to department or clinical needs.
Additional specialty certification/training as required by the work area.
Internal applicants should attach their three most recent performance appraisals.

Responsibilities

providing patient support and information prior to the procedure
instruction to the patient and assistance to the proceduralist during the procedure
involved in the postoperative support and information reporting
specimen and biopsy orders and management
obtaining vital signs
room turnaround and cleaning
supply management delegated by appropriate procedural team members
assists with other aspects of patient care including patient visits
supports the health care provider by anticipating and responding to patient needs and requests of the health care team
transport patients to and from the department