Problem Resolution Specialist

Abbott • Richmond, VA

1d • $16 - $31 • Onsite

About The Position

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: Problem Resolution Specialist Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to: Career development with an international company where you can grow the career you dream of. Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. An excellent retirement savings plan with high employer contribution. Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. The Opportunity Abbott Rapid Diagnostics (formerly Alere) is part of Abbott's Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies. The position of Triage Representative is within Toxicology located at Gretna, LA at Alere Toxicology Services. In this role, the individual will be responsible for addressing laboratory-related issues that arise internally through Client Services or externally through direct client contact in accordance with the SAMHSA mandatory guidelines and those of other regulatory organizations. What You’ll Work On Be a liaison between internal Client Services and the Laboratory to address request and issues Correct drug test result records as requested, including changes to Donor information, facility, and/or panel Research lost specimens and received specimen status Arrange for shipment of specimens identified as 'Send-outs' to other laboratories for analysis and track progress Report Fatal Flaws for Non-Federal Test Report, Sort, and Forward Misdirected samples Knowledge of Suspense Facilities Additional functions may include sorting in Accessioning Adhere to all security procedures for ensuring confidentiality of donor information Must comply with company policy

Requirements

• High school education
• At least three years of experience in laboratory setting

Nice To Haves

• BS degree in science or equivalent related field
• Ability to provide client support
• Advanced oral and written communication skills
• Advanced organizational, follow-up and problem-solving skills
• Ability to type 50-55 wpm with extensive 10-key experience
• Ability to understand certification requirements for SAMHSA, CAP-FUDT, and other regulatory bodies
• Basic ability to understand the function of a Laboratory Information System (LIS)
• Basic understanding of drugs that are tested

Responsibilities

• Be a liaison between internal Client Services and the Laboratory to address request and issues
• Correct drug test result records as requested, including changes to Donor information, facility, and/or panel
• Research lost specimens and received specimen status
• Arrange for shipment of specimens identified as 'Send-outs' to other laboratories for analysis and track progress
• Report Fatal Flaws for Non-Federal Test Report, Sort, and Forward Misdirected samples
• Knowledge of Suspense Facilities
• Additional functions may include sorting in Accessioning
• Adhere to all security procedures for ensuring confidentiality of donor information
• Must comply with company policy

Benefits

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED