Probation Dispatcher

J.B. Hunt Transport Services, Inc. • Phoenix, AZ

6d • $22 - $36

About The Position

The Probation Dispatcher plays a critical role in safeguarding Adult and Juvenile probation staff in the field by managing multi-channel radio communications and computer-aided dispatch systems. This position is responsible for receiving, coordinating, and relaying vital information from law enforcement, the public, and other sources, while ensuring continuous radio contact with field units. The Adult Probation Communications Center does not handle 911 calls but focuses on the safety and coordination of probation department staff. The Communications Center operates 24/7, year-round, and you must be available to work any assigned shift, as listed below, to be considered for this position. Shifts include 1st (6:00am-2:00pm), 2nd (2:00pm-10:00pm), 3rd (10:00pm-6:00am) Training schedules will generally be on 1st or 2nd shift, after which you will transition to your assigned shift. New employees are typically assigned 2nd or 3rd shift depending on department needs. Communications Center employees work five, 8-hour days per week Currently shift differentials are $0.50 for 2nd and $0.75 for 3rd Candidates will be required to have a complete background/reference check. About The Adult Probation Department: The Adult Probation Department of the Judicial Branch of Arizona in Maricopa County is dedicated to providing a safe, fair and impartial forum for resolving disputes, enhancing access to our services, and providing innovative, evidenced-based practices that improve the safety of our community and ensure the public’s trust and confidence in the Judicial Branch. Join our nationally recognized Adult Probation Department and become part of an award-winning agency of professionals committed to enhancing community safety through service, accountability, and influencing change.

Requirements

• High School diploma or GED
• (1) year of public contact, customer service, multi-line telephone operation, dispatch, or two-way radio system experience OR Combined education and experience qualifications: Other combinations of post-secondary education and/or work-related experience may be substituted for the required experience on a year for year basis.
• Knowledge of: Computer applications to include Microsoft 365 Law enforcement terminology and a basic understanding of the Criminal Justice system
• Skill in: Communicating effectively and clearly to others in person, on the phone and over the radio Operating communications equipment quickly yet accurately Both verbal and written communication
• Ability to: Learn and apply knowledge of local geography Type at least 35 wpm and maintain accuracy Utilize the computer aided dispatch system to include proper dispatch formats, codes and terminology Prioritize tasks while adapting to evolving and unexpected changes Remain detail oriented and maintain composure during heavy workloads or stressful situations Complete daily tasks with moderate supervision Evaluate and process complex information while quickly and calmly handling emergency situations

Responsibilities

• Enter and update data on clients, incident reports, and status changes across multiple databases.
• Maintain awareness of field personnel and update their status in the computer aided dispatch system.
• Receive and transmit non-emergency and emergency transmissions to and from probation staff via radio, telephone, computer or other communication equipment.
• Accurately evaluate incoming radio or phone calls for appropriate action and initiate proper response.
• Create and maintain accurate, up-to-date manual and/or electronic computer records of all communication and dispatch activities.
• Provide excellent customer service via telephone to probation staff, external stakeholders, the public, and law enforcement.
• Conduct inquiries of case management databases.
• Adhere to legal, ethical, and departmental guidelines concerning the handling of confidential and sensitive documents.
• Attend meetings and required trainings.

Benefits

• We offer generous paid time off, paid sick leave, and 10 paid holidays!
• We have affordable medical, dental, and vision insurance, and our employees are entitled to coverage by one of several State-sponsored retirement pension plans, our employee assistance program, and wellness incentives.
• Additionally, our employees have the option of life insurance, disability, a group legal plan, and pet insurance.
• Under the current guidelines for the Public Service Loan Forgiveness (PSLF) Program, the Maricopa County Superior Court is a qualifying employer. Therefore, any full time Judicial Branch employee, who meets other eligibility criteria may be eligible for loan forgiveness under this program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees