Pro Shop Student Assistant

Associated Students•San Luis Obispo, CA

1d•$17 - $17

About The Position

Definition and Purpose Under the supervision of the Coordinator I - Recreational Sports, the Pro Shop Student Assistant is responsible for equipment check-out, equipment reservations, check-in for fitness class reservations, lost & found, towel service sales, towel exchange, towel laundry duties, sales transactions for various resale items, tracking and processing late & damaged equipment, and performing customer service functions at the Cal Poly Recreation Center. The Pro Shop Assistant handles a high volume of customers and is expected to be a resource for recreational programs and have a comprehensive knowledge about the facility. The emphasis of this position is providing outstanding and courteous service and ensuring customer satisfaction. ASI is committed to supporting the aspirations of the University Learning Objectives. Our employees are expected to make reasonable decisions based on ethics, respect for diversity, and an awareness of issues of sustainability. Additionally, they will work productively as individuals and in groups while communicating effectively.

Requirements

Must be a currently enrolled student at Cal Poly with a minimum of 6 units
Graduate students must carry 4 units
Ability to be highly organized and have good planning skills.
Excellent oral and written communication skills.
Reliable, self-motivated and works well with minimum supervision.
Ability to perform multiple tasks simultaneously.
Awareness of safety concerns and risk management.
Experience working with high volume, fast-paced environment.
Knowledge of Windows based computer systems required (Microsoft Office, Excel, etc.).
Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere.
Ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds, specific needs, or limitations.
Experience in cash handling and basic accounting functions.
Ability to make routine decisions based on specific criteria/guidelines.
Ability to be flexible and adapt to change.
Ability to have a high level of attention to detail.
Ability to work cooperatively with others or independently, as the situation requires.

Nice To Haves

Previous customer service experience preferred.

Responsibilities

Assist customers via the telephone and in person with fitness class check ins.
Maintain a welcoming environment for all visitors and staff members.
Provide quality customer service to all staff members and customers.
Provide positive public relations, program promotion and policy education to staff and customers.
Keep accurate records and ensure accurate data entry.
Adhere to ASI departmental policies and procedures.
Applicable computer program knowledge for work area.
Maintain knowledge of all current activities and upcoming events within ASI Recreational Sports programs.
Maintain prompt hours and follow attendance procedures.
Attend all mandatory meetings, workshops, and retreats.
Keep work areas neat and organized.
Assist with special projects.
Maintain familiarity with evacuation plans for work area.
Other duties as assigned.
Responsible for the function and operation of the Recreation Center Pro Shop.
Open and close work area following established procedures.
Follow established procedures for cash handling functions.
Review daily communications and information in Communications Log.
Explain related policies and procedures to customers.
Educate and outreach to participants on facility policies and procedures.
Knowledge of all programs, services, and amenities within the Recreation Center.
Responsible for proper cash handling and following all accounting processes and procedures.
Process/handle sales transactions related to Pro Shop resale items (locks, swim goggles, etc.)
Responsible for keeping the Pro Shop clean and well organized.
Monitor Pro Shop resale and lendable equipment inventory and restock when necessary.
Follow procedures for issuing equipment, including the training of patrons on equipment usage.
Follow Recreation Center towel service and laundry operation procedures.
Ensure that all lost and found items are documented and tracked according to facility procedures.
Take reservations for Recreation Center activities, such as racquetball and group exercise classes.
Other duties as assigned.