PRO Services Assistant Department Manager
About The Position
This position is responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience by receiving exceptional customer service and product information. Floor & Decor, founded in 2000 in Atlanta, has quickly become one of the country’s leading flooring retailers with dozens of stores nationwide. The company operates with a strong entrepreneurial spirit and attributes its success to the time, talent, and teamwork of its dedicated associates. Floor & Decor aims to be the “category killer of flooring” by offering the largest in-stock selection of tile, wood, stone, and flooring accessories at competitive prices. The company is actively seeking talented individuals with a strong work ethic and a passion for helping others to support its continued growth across retail stores, distribution centers, and corporate offices.
Requirements
- High Scholl Diploma or GED
- 1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company
- Excellent communication skills (verbal & written)
- Ability to multi-task and work in a fast-paced environment
Responsibilities
- Act and work in a manner that is consistent with company’s core values
- Demonstrate a thorough understanding and compliance with the company’s safe lifting practices standard operating procedures
- Demonstrate the ability to drive and teach the company philosophy around the basic P’s of retail. The basic P’s of retail include but are not limited to: People, Position, Product, Presentation, Price, Promotion, Purchasing
- Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service
- Complete all product specialist certification courses
- Demonstrate a thorough understanding of merchandise and installation
- Ensure the overall merchandising, pricing and organization of the department
- Communicate standard operating procedure direction and changes to all associates in a timely manner
- Complete the Industrial Truck (forklift) proficiency testing and certification
- Communicate inventory needs to management
- Direct and assist the processing of merchandise to the showroom floor
- Validate all product placement and pricing within the department
- Greet every customer in a helpful and courteous manner
- Assist customers with product questions and selections
- Process customers at check-out using the point of sale (POS) system
- Process customer refunds and exchanges according to established guidelines
- Present ‘how-to’ classes to customers
- Follow established cash, check and charge card acceptance procedures
- Answer the telephone according to accepted guidelines
- Stock and tag merchandise displays as required
- Create price tags and merchandise signs
Benefits
- Bonus opportunities & career advancement opportunities at every level
- Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
- Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
- Work-life balance, including: Paid vacation and sick time for eligible associates
- Paid holidays plus a personal holiday
- Paid Volunteer Time Off that starts on Day 1
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
