PRO Services Assistant Department Manager

Floor & Decor•Kentwood, MI

22h•Onsite

About The Position

This position is responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience by receiving exceptional customer service and product information. Floor & Decor, founded in 2000 in Atlanta, has quickly become one of the country’s leading flooring retailers, with dozens of stores nationwide. The company operates with a strong entrepreneurial spirit, and its success is attributed to the time, talent, and teamwork of its dedicated associates. Floor & Decor aims to revolutionize the way people buy flooring by offering the largest in-stock selection of tile, wood, stone, and flooring accessories at competitive prices. The company is actively seeking gifted people with a solid work ethic and a real passion for helping others to continue its amazing growth, offering a variety of exciting opportunities to advance from retail stores to distribution centers to the corporate office.

Requirements

High School Diploma or GED
1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company
Excellent communication skills (verbal & written)
Ability to multi-task and work in a fast-paced environment

Responsibilities

Act and work in a manner that is consistent with company’s core values
Demonstrate a thorough understanding and compliance with the company’s safe lifting practices standard operating procedures
Demonstrate the ability to drive and teach the company philosophy around the basic P’s of retail. The basic P’s of retail include but are not limited to: People, Position, Product, Presentation, Price, Promotion, Purchasing
Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service
Complete all product specialist certification courses
Demonstrate a thorough understanding of merchandise and installation
Ensure the overall merchandising, pricing and organization of the department
Communicate standard operating procedure direction and changes to all associates in a timely manner
Complete the Industrial Truck (forklift) proficiency testing and certification
Communicate inventory needs to management
Direct and assist the processing of merchandise to the showroom floor
Validate all product placement and pricing within the department
Greet every customer in a helpful and courteous manner
Assist customers with product questions and selections
Process customers at check-out using the point of sale (POS) system
Process customer refunds and exchanges according to established guidelines
Present ‘how-to’ classes to customers
Follow established cash, check and charge card acceptance procedures
Answer the telephone according to accepted guidelines
Stock and tag merchandise displays as required
Create price tags and merchandise signs