Pro Account Manager

ServiceTitan • St. Louis, MO

2d

About The Position

ServiceTitan’s Pro Sales Account Manager is an integral, highly-visible role with the opportunity of making a huge impact for ServiceTitan. They will help our existing customers adopt innovative new modules to further drive value into their business. You will be in an individual contributor role in building and maintaining customer relationships through a strong blend of product knowledge, business consultation and sales skills. Responsibilities include but are not limited to: working with assigned customer accounts to identify upsell opportunities, demonstrate the value of our products, negotiating mutually beneficial customer agreements, working with Product to prioritize the right features, and partnering with Customer Success in customer retention.

Requirements

• +2-3 years of experience in sales in a quota carrying role
• +1-2 years of closing experience in a SaaS/Software role strongly preferred
• Consultative sales approach towards cold prospecting, up-selling, demoing, negotiating, and communicating value proposition is strongly preferred
• Responsible for upselling a suite of multiple products/services to external customers up to C Suite
• Strong analytical skills and proficiency in Salesforce a plus
• Self motivated/self starter mentality with the ability to think creatively on your feet
• Bachelor's degree preferred

Nice To Haves

• Connection and/or experience to the home services or construction industry is valued

Responsibilities

• Foster & build relationships with customers post-sale to identify upsell opportunities. Including: outbound prospecting, outreach to educate customers on new products/features, leading discovery calls, conducting product demonstrations, negotiating contracts, and ultimately driving high adoption/utilization
• Develop understanding of customers business needs, growth opportunities and pain points to upsell suite of Pro Product add on features
• Become the voice of the customer and work with a Solution Engineer to incorporate customer feedback to prioritize future features and drive better overall product experience
• Ability to assess and accurately forecast sales activity and revenue goals
• Achieve and exceed team sales goals on a monthly revenue target by building and maintaining a robust sales pipeline
• Work with Pro Onboarding team, Pro Adoption Team and Customer Success to ensure customers are utilizing the Pro Products to their fullest

Benefits

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level