PRN Patient Flow Coordinator - Florida Region

Cleveland Clinic

8d•Remote

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Flow Coordinator, fulfilling this goal starts in the office, where you will optimize patient flow to maximize enterprise capacity and support all inpatient placement activities for assigned areas and locations. This is a remote, PRN position. Candidates applying for this role will need to reside in Florida. A caregiver in this position works between 6:00am and 2:30pm, or 2:00pm and 10:00pm. Weekend rotations occur every 3rd weekend.

Requirements

High School Diploma or GED
Two years of extensive customer service/healthcare experience, such as patient registration or appointment scheduling
Knowledge of medical terminology
Strong customer service, communication and organizational skills

Nice To Haves

Previous experience in a hospital admission or patient flow setting
Working knowledge of computerized hospital admission/bed management systems or other related office functions
Computer experience in Epic, Microsoft Word and Excel
Typing speed of 35WPM

Responsibilities

Actively participate in the maintenance of 24/7 daily systems to maximize patient flow and optimize bed capacity across the enterprise.
Support centralized communications between referring and accepting provider services for patients that will be admitted as a direct admit from home or office.
Manage bed planning section within EPIC to monitor current and future admissions and discharges to determine impact on patient flow, resources and enterprise capacity.
Communicate and collaborate with Access Nurses, Hospital Transfer Flow Coordinators and Nursing Operations Managers in triage, prioritization and all bed assignment activities associated with accurate patient transfer and placement needs.
Collaborate with nursing and other ancillary departments to maximize day-to-day patient and bed flow management (e.g., preparing for and leading bed meetings, ensuring accuracy of electronic patient placement systems data, providing backup for patient placement discussions and decisions across the enterprise).
Utilize standardized patient placement processes across all areas of responsibility.
Assign beds for all patients according to diagnosis and/or specific needs.
Communicate hospital census information.
Correct reported census errors and act as a resource to ensure accurate census and patient charges.
Follow HIPPA privacy regulations and Patient Bill of Rights and act as a resource for others in the organization.
Oversee emergency and electronic back-up methods and procedures to support patient flow.
Provide feedback to the supervisors related to process delays.
Meet regularly with Transfer Center team members to discuss, problem-solve and develop mitigation strategies related to improvement of patient flow.
Actively engage in daily implementation of strategic goals as they relate to capacity management, patient flow and department development.
Interpret and support policies, procedures and safety standards to facilitate daily operations.
Develop and promote long-term relationships with referring facilities.