PRM Tier 2 Tech Intern

Aprima Careers • Richardson, TX

8d

About The Position

Job Purpose: Responsible for delivering the highest level of customer care while responding to product application and technical support questions from customers regarding the company’s software.

Requirements

• Advanced experience with Windows
• Strong knowledge of Networking Accountability and Self-Management
• Must be able to multitask and demonstrate attention to detail.
• Must be self-motivated and able to work independently with little management or in a team setting.
• Must have a sense of urgency and be able to prioritize and plan daily activity.
• Must be a fast learner and able to grasp new concepts and workflows.
• Must be able to make timely sound and accurate judgment when needed.
• Must be able to handle high stress situations and demonstrate persistence and overcome obstacles.
• Excellent communication, customer service, and organizational skills.
• Ability to communicate clearly and effectively with customers and internal staff both written and verbally. This includes correct spelling a proper grammar.
• Must speak confidently and persuasively in positive or negative situations.
• Attention to detail and advanced analytical and problem-solving skills is expected.
• Moderate to Advanced knowledge of MS Office products.
• Strong knowledge of Microsoft Operating System.

Responsibilities

• Upgrading clients to new versions of the product.
• Apply Hot Fixes to current version of the product
• Identify, troubleshoot, research, and resolve customer issues in a timely manner.
• Document and escalate issues and workflows to appropriate to peers when necessary.
• Manage/work cases in a timely fashion to maintain high customer satisfaction.
• Other duties as specified by management.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed