Private Investment Operations Manager
About The Position
Founded in 2008, Hightower is a wealth management firm that provides investment, financial and retirement planning services to individuals, foundations and family offices, as well as 401(k) consulting and cash management services to corporations. Hightower’s capital solutions, operational support services, size and scale empower its vibrant community of independent-minded wealth advisors to grow their businesses and help their clients achieve their vision of “well-th. rebalanced.” Based in Chicago with advisors across the U.S., we operate as a registered investment advisor (RIA). Your Future TeamThe Manager, Private Investment Operations will play a hands-on role in managing activities related to Hightower’s centralized private investment data processing. Reporting to the Director, Client Reporting, you will oversee and manage the daily private investment valuation and transaction processing process, focusing on accurate data and timely completion. You will manage vendor partnerships and your team to ensure seamless operations, and an excellent advisor experience. You will be charged with building a scalable process, and drive additional integration and automation opportunities.
Requirements
- Bachelor’s degree in Finance, Business Administration, Information Technology, or a related field.
- 7-10 years experience in private investments, preferably in a management role.
- Excellent leadership, communication, and interpersonal skills.
- Attention to detail and strong analytical skills, with the ability to interpret and resolve complex data issues and recommend actionable solutions.
- Ability to manage multiple initiatives simultaneously in a fast-paced environment and prioritize tasks accordingly.
- A growth mindset, propensity to take initiative to constantly improve processes, workflows, and results.
Nice To Haves
- Familiarity with performance reporting tools a plus
- Developed understanding of the operational details of the advisory business (e.g., RIA) functions (IT, Finance, Operations, Compliance) preferred.
Responsibilities
- Develop and manage daily processes for private markets data with vendors and internal teams. Ensure efficient workflows and excellent advisor service.
- Monitor SLAs, handle exceptions, and maintain SOPs and metrics. Report regularly to business leaders.
- Address complex inquiries and escalations from internal and external stakeholders. Serve as the point of contact for advisor teams.
- Collaborate with various teams to identify and implement improvements and automation opportunities. Track and enhance data quality.
- Lead large firm-wide initiatives related to private investments. Coordinate with cross-functional leaders to prioritize enhancements.
- Manage the effectiveness of processes, build and lead the team, and provide guidance and training. Prioritize resources for business needs and foster a culture of collaboration and growth.
Benefits
- Coverage on the first day of employment for medical, dental, and vision insurance
- Paid parental leave (16 weeks for primary caregiver and 8 weeks for secondary caregiver)
- Mother’s lounge onsite
- Flexible PTO plan
- Hybrid model work schedule (50% in office)
- Free brand-new gym in the Chicago office
- 401k matching plan
- HSA employer contributions
- Student loan assistance
- Pet insurance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
