Private Collections Spec

COMMONWEALTH CARE OF ROANOKE•Cave Spring, VA

2d•Hybrid

About The Position

The Private Collection Specialist is responsible for collecting private pay balances, maintaining resident trust accounts, and processing refunds within company guidelines.

Requirements

High school diploma, or equivalent.
Minimum two years’ billing and insurance experience, preferably in health care.
Proficiency in Microsoft Word, Excel, Power Point, Adobe, Microsoft Teams and Outlook.
Demonstrated analytical skills for the reconciliation of patient accounts.
High level of initiative, confidentiality, organizational skills and ability to follow detailed instructions.
Excellent communication and interpersonal skills for working with payer specific state and local officials as well as center personnel, insurance company representatives, residents, and responsible parties.
Must be flexible, detail-oriented, ability to multi-task, meet deadlines and be able to make effective decisions and work as part of a service excellence team.
Able to work flexible schedules

Nice To Haves

Accounting/Collection experience preferred.
Collection call experience is preferred.

Responsibilities

Make daily private pay collection calls.
Manage resident trust accounts for residents in assigned centers.
Maintain assigned accounts receivable at or under the company goal.
Post cash as assigned.
Must be able to communicate with center business office managers effectively and attend monthly conference calls to discuss aging balances.
Process refund and write-off requests within company guidelines.
Prepare collection letters and monthly statements per policy
Establish payment plans and work returned payments per policy
Responsible for completing monthly RFMS scanning for assigned centers
Attend training sessions as necessary.
Promote and demonstrate a Service Excellence culture.