Private Client Supervisor

Gallagher • Bedford Hills, NY

2d

About The Position

Are you ready to lead, inspire, and make a real impact? At Arthur J. Gallagher, we’re looking for a dynamic Private Client Service Supervisor to lead a talented team of Private Client Account Managers and deliver exceptional service to our valued clients. This is your chance to step into a leadership role where you’ll shape the future of client service excellence while driving business success.
As the Private Client Service Supervisor, you will lead a team of Client Service Managers and Client Service Associates, empowering them to achieve greatness while ensuring our clients receive the high-quality, tailored solutions Gallagher is known for. The ideal candidate will have prior experience working closely with high net worth and ultra high net worth clientele and has a deep understanding of the unique complexities of these risk profiles.

Requirements

• Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience.
• 3+ years supervisory experience.
• Appropriate licensing as required.

Nice To Haves

• Prior experience designing and implementing productivity and client service improvements
• Experience leading and managing teams (preferably within a matrix environment) within an operational service delivery or shared services environment
• Keen understanding of professional and industry standards/practices

Responsibilities

• Oversee a Private Client Service team that delivers efficient, high-quality service to both internal and external clients.
• Support key sales initiatives, boost revenue retention, and enhance client satisfaction.
• Improve client retention, achieve operating/margin targets, and elevate Gallagher’s value to clients and prospects.
• Create a culture of performance, innovation, and continuous improvement.
• Guide and develop your team through transparent feedback, continuous learning, and strong talent development.
• Exchange ideas, resources, and best practices to advance team goals and deliver exceptional results.
• Navigate competing priorities and pivot when needed to focus on what truly matters for clients and service teams.
• Use Gallagher’s cutting-edge tools to enhance productivity and service quality.
• Juggle multiple priorities with ease, ensuring deadlines are met and goals are exceeded.
• Occasionally manage a book of business (no more than 20% of your time) to stay connected to the client experience.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level