Private Client Service Supervisor

Gallagher•Denver, CO

About The Position

At Gallagher, we’re all about doing business the right way. As the Private Client Service Supervisor, you will lead a team of Client Service Managers and Client Service Associates, empowering them to achieve greatness while ensuring our clients receive the high-quality, tailored solutions Gallagher is known for. The ideal candidate will have prior experience working closely with high net worth and ultra high net worth clientele and has a deep understanding of the unique complexities of these risk profiles. In this role, you’ll: Lead with Purpose: Oversee a Private Client Service team that delivers efficient, high-quality service to both internal and external clients. Drive Success: Support key sales initiatives, boost revenue retention, and enhance client satisfaction. Make an Impact: Improve client retention, achieve operating/margin targets, and elevate Gallagher’s value to clients and prospects. Foster Excellence: Create a culture of performance, innovation, and continuous improvement. Be a Mentor: Guide and develop your team through transparent feedback, continuous learning, and strong talent development. Collaborate & Share: Exchange ideas, resources, and best practices to advance team goals and deliver exceptional results. Adapt & Focus: Navigate competing priorities and pivot when needed to focus on what truly matters for clients and service teams. Leverage Technology: Use Gallagher’s cutting-edge tools to enhance productivity and service quality. Project Management: Juggle multiple priorities with ease, ensuring deadlines are met and goals are exceeded. Client Engagement: Occasionally manage a book of business (no more than 20% of your time) to stay connected to the client experience. By fostering a culture of continuous improvement, you’ll enhance our value to clients and contribute to achieving branch goals. Your leadership will directly impact client satisfaction and retention, while also driving operational success.

Requirements

A bachelor’s degree with 5+ years of client service or claims management experience, or a high school diploma/GED with 10+ years of relevant experience.
At least 1 year of supervisory experience.
Licensing as required for the role.

Nice To Haves

Prior experience designing and implementing productivity and client service improvements
Experience leading and managing teams (preferably within a matrix environment) within an operational service delivery or shared services environment
Keen understanding of professional and industry standards/practices

Responsibilities

Oversee a Private Client Service team that delivers efficient, high-quality service to both internal and external clients.
Support key sales initiatives, boost revenue retention, and enhance client satisfaction.
Improve client retention, achieve operating/margin targets, and elevate Gallagher’s value to clients and prospects.
Create a culture of performance, innovation, and continuous improvement.
Guide and develop your team through transparent feedback, continuous learning, and strong talent development.
Exchange ideas, resources, and best practices to advance team goals and deliver exceptional results.
Navigate competing priorities and pivot when needed to focus on what truly matters for clients and service teams.
Use Gallagher’s cutting-edge tools to enhance productivity and service quality.
Juggle multiple priorities with ease, ensuring deadlines are met and goals are exceeded.
Occasionally manage a book of business (no more than 20% of your time) to stay connected to the client experience.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program