Private Client Service Supervisor

Gallagher•Walnut Creek, CA

60d

About The Position

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Are you ready to lead, inspire, and make a real impact? At Arthur J. Gallagher, we’re looking for a dynamic Private Client Service Supervisor to take charge of a talented team and deliver exceptional service to our valued clients. This is your chance to step into a leadership role where you’ll shape the future of client service excellence while driving business success. As a Client Service Supervisor, you’ll report directly to the Client Service Director and work closely with the Branch Manager to align service goals with branch strategy. You’ll lead a team of Client Service Managers and Client Service Associates, empowering them to achieve greatness while ensuring our clients receive the high-quality, tailored solutions Gallagher is known for. Lead with Purpose: Oversee a Private Client Service team that delivers efficient, high-quality service to both internal and external clients. Drive Success: Support key sales initiatives, boost revenue retention, and enhance client satisfaction. Make an Impact: Improve client retention, achieve operating/margin targets, and elevate Gallagher’s value to clients and prospects. Foster Excellence: Create a culture of performance, innovation, and continuous improvement. Be a Mentor: Guide and develop your team through transparent feedback, continuous learning, and strong talent development. Collaborate & Share: Exchange ideas, resources, and best practices to advance team goals and deliver exceptional results. Adapt & Focus: Navigate competing priorities and pivot when needed to focus on what truly matters for clients and service teams. Leverage Technology: Use Gallagher’s cutting-edge tools to enhance productivity and service quality. Project Management: Juggle multiple priorities with ease, ensuring deadlines are met and goals are exceeded. Client Engagement: Occasionally manage a book of business (no more than 20% of your time) to stay connected to the client experience.

Requirements

Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience.
1+ years supervisory experience.
Appropriate licensing as required.

Nice To Haves

Prior experience designing and implementing productivity and client service improvements
Experience leading and managing teams (preferably within a matrix environment) within an operational service delivery or shared services environment
Keen understanding of professional and industry standards/practices.

Responsibilities

Oversee a Private Client Service team that delivers efficient, high-quality service to both internal and external clients.
Support key sales initiatives, boost revenue retention, and enhance client satisfaction.
Improve client retention, achieve operating/margin targets, and elevate Gallagher’s value to clients and prospects.
Create a culture of performance, innovation, and continuous improvement.
Guide and develop your team through transparent feedback, continuous learning, and strong talent development.
Exchange ideas, resources, and best practices to advance team goals and deliver exceptional results.
Navigate competing priorities and pivot when needed to focus on what truly matters for clients and service teams.
Use Gallagher’s cutting-edge tools to enhance productivity and service quality.
Juggle multiple priorities with ease, ensuring deadlines are met and goals are exceeded.
Occasionally manage a book of business (no more than 20% of your time) to stay connected to the client experience.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program