Private Banking Officer II

City National Bank • Beverly Hills, CA

9h • Onsite

About The Position

This role provides day-to-day servicing for Private Banking clients, reducing the operational burden on Client Managers and Private Bankers. The officer will resolve client inquiries and complaints, identify cross-sell opportunities by evaluating deposit portfolios and client needs, and directly assist clients with all aspects of deposit operations, including wires, new deposit accounts, checking and savings account activity, CDs, loan payments, and advances. The position ensures clients receive accurate, timely, and extensive information to maintain high-quality service and client retention, while also overseeing the operational risk associated with client servicing and transaction processing for the supported portfolio.

Requirements

• Bachelor's Degree or equivalent
• Minimum 7 years of experience in client service, banking operations or Private Banking relationship management support required.
• Minimum 5 years of experience in a banking or financial services environment required
• Minimum 5 years of experience with bank products and services (e.g. deposits, cash management, international, etc.) required.

Nice To Haves

• Bachelor's Degree preferred.
• Strong risk management and operations knowledge.
• Strong interpersonal, verbal and written communication skills in order to effectively interact with clients and bank colleagues at all levels.
• Solid knowledge of all phases of operations (e.g., installment loans, new accounts, loan payments, statement handling, wires).
• Excellent analytical skills.
• Strong Microsoft Office Suite skills (e.g., Word, Excel, Outlook).
• Achieve digital mastery; demonstrates capabilities to adapt learn, and utilize evolving automation and technology to perform the job.

Responsibilities

• Perform deposit operations-related activities within the department, within authority.
• Review and process deposits.
• Approve checks for cashing.
• Process deposit fee reversals.
• Maintain up-to-date knowledge of account activity by reviewing various reports and systems.
• Identify potential problems and take appropriate action necessary to avoid financial loss to the Bank.
• Facilitate new deposit account and small business consumer lending requests by providing disclosures, gathering documents and initiating ongoing communication with the client.
• Complete KYCs for new clients/entities/loans.
• Follow up with client for missing documentation on DARS report.
• Respond timely and accurately to inquiries from the Bank’s Financial Intelligence Unit (KYC/AML) and/or other Support Unit’s regarding client transactions and account activity.
• Comply with all Bank policies and procedures and ensure adherence to the Bank’s regulatory requirements.
• Act as primary liaison between the client and all areas of the bank.
• Perform follow up with all client requests to ensure completion and satisfaction.
• Resolve client inquiries and complaints and take appropriate action to prevent future problems.
• Contact clients regarding overdrafts (or other related problems) and perform follow-up necessary to resolve situation.
• Determine appropriate method of approach.
• Analyze client needs in order to cross-sell a wide variety of Bank services.
• Introduce clients to appropriate area within the Bank such as Wealth Management, International, Treasury Management, or to a Private Banker.
• Maintain complete knowledge of all bank products and services.
• Participate in cross sell activities independently or with the Private Banker, as appropriate.
• Channel referrals/warm leads from existing clients to the Private Banker or Private Banker Manager.

Benefits

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 1,001-5,000 employees