Private Banking MSL Team - Business Effectiveness Coordinator

CIBC • Chicago, IL

6d • $70,000 - $80,000 • Hybrid

About The Position

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com As a Private Banking MSL Team - Business Effectiveness Coordinator, you will actively lead and support various projects while collaborating closely with Private Bankers to deliver exceptional service to High Net Worth and Ultra High Net Worth clients within our Marketable Secured Lending space. You will serve as a key liaison among clients, Bankers, Wealth Advisors, and internal Operations teams to ensure that all Securities Based Product requests are processed accurately and efficiently. Your responsibilities include verifying the credit application is correct, preparing the file for document preparation/closing, and tracking loan documentation, maintaining and organizing client files, and managing the full lifecycle of account openings and closures. Additionally, you will assist clients with research inquiries and document collection, oversee complex money movements such as advances, payments, ACH transactions, loan draws, and wires, and conduct thorough billing reviews for accuracy. You will also contribute to reporting processes and proactively address and resolve any exceptions to ensure seamless operations. At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 3-4 days per week on-site, while other days will be remote. How You’ll Succeed Client Service: Providing high-touch and top-tier client service related to MSLs for Private Banking clients and advisors by working with a sense of urgency and accuracy to finalize loan documentation and booking. You will be asked to assist clients with research inquiries and document collection, providing timely and thorough support. Risk reviews: Proactively respond to any inquiries, and stay up-to-date on the latest tools and information that can help reduce our operational risk and provide top-tier client service. Relationship building – Listen, ask questions, and truly understand the business. Deepen your relationship with business partners by using your knowledge of their team when working with partners. Use your professional network to escalate any challenges to the executive level in a constructive and effective way. Governance support: Contribute to governance oversight providing requested documentation and/or answer questions as posed. Comprehensive Analysis: Work closely with our Private Bankers and Wealth Advisors to ensure a timely and accurate experience for our Clients throughout the entire process. You will provide comprehensive project management and support, actively contributing to the planning, execution, and successful completion of key initiatives. High-Quality Decision-Making: Responsible for ensuring all file documentation is complete, accurate, verified and meets set deadlines. You will oversee the end-to-end process of account openings and closures, ensuring accuracy and a positive client experience. Effective Risk Assessment: Ensure processes align with the bank’s guidelines, risk appetite, policies, and consumer laws and regulation requirements while providing sound judgment. You will analyze and review billing statements for accuracy, identifying and resolving discrepancies proactively. Strong Written Communication: Craft detailed communication that clearly present rationale, assessment, and evaluation results. You will prepare and review loan files for document preparation, meticulously tracking executed documents to ensure timely and accurate booking. Collaboration & Stakeholder Engagement: Work closely with all key stakeholders: Securities Based Lending Team, Private Bankers, Wealth Advisors, Underwriters, Closers, Post Closers, Group Portfolio Managers, and Senior Management to ensure seamless loan/line processing and deliver exceptional sales support and service to High Net Worth and Ultra High Net Worth clients. Market Awareness & Compliance: Stay updated on market conditions, industry regulations, and consumer lending laws to maintain compliance and adapt to evolving enhancements. You will maintain and organize client folders, guaranteeing proper storage and adherence to compliance standards. Community Involvement: Complete at least five community outreach volunteer hours annually, contributing to the bank’s commitment to community development.

Requirements

• You demonstrate experience in in Securities Back Lending or Private Banking or Wealth.
• You have a degree/diploma in finance, or a related field.
• You give meaning to data.. You have strong problem-solving skills, can identify and quantify problems, and provide effective resolutions.
• You communicate detailed information in a meaningful way.
• You can analyze credit reports, assets, and liabilities with expertise in loan opening, processing, and pre-closing tasks.
• You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision-making
• You are a strong communicator. You excel at verbal and written communication, clearly presenting information to stakeholders, including assisting with procedural/job aid updates, and presentation materials for training. This includes supporting department special projects and/or testing initiatives.
• You can demonstrate experience in industry tools and systems like Supernova, FastNet,, MS Office (Excel, Word, PowerPoint, Teams, Outlook) products, and FIS/IBS.
• You have regulatory Knowledge. You have a strong understanding of federal and state lending regulations, ensuring compliance with consumer protection laws.
• You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

Nice To Haves

• It’s an asset if you have least 5 years of experience in on wealth-high net worth lending with a strong grasp of risk assessment for high-net-worth clients.

Responsibilities

• verifying the credit application is correct
• preparing the file for document preparation/closing
• tracking loan documentation
• maintaining and organizing client files
• managing the full lifecycle of account openings and closures
• assisting clients with research inquiries and document collection
• overseeing complex money movements such as advances, payments, ACH transactions, loan draws, and wires
• conducting thorough billing reviews for accuracy
• contributing to reporting processes
• proactively address and resolve any exceptions to ensure seamless operations
• Providing high-touch and top-tier client service related to MSLs for Private Banking clients and advisors by working with a sense of urgency and accuracy to finalize loan documentation and booking
• Proactively respond to any inquiries, and stay up-to-date on the latest tools and information that can help reduce our operational risk and provide top-tier client service
• Listen, ask questions, and truly understand the business
• Deepen your relationship with business partners by using your knowledge of their team when working with partners
• Use your professional network to escalate any challenges to the executive level in a constructive and effective way
• Contribute to governance oversight providing requested documentation and/or answer questions as posed
• Work closely with our Private Bankers and Wealth Advisors to ensure a timely and accurate experience for our Clients throughout the entire process
• Provide comprehensive project management and support, actively contributing to the planning, execution, and successful completion of key initiatives
• Responsible for ensuring all file documentation is complete, accurate, verified and meets set deadlines
• Oversee the end-to-end process of account openings and closures, ensuring accuracy and a positive client experience
• Ensure processes align with the bank’s guidelines, risk appetite, policies, and consumer laws and regulation requirements while providing sound judgment
• Analyze and review billing statements for accuracy, identifying and resolving discrepancies proactively
• Craft detailed communication that clearly present rationale, assessment, and evaluation results
• Prepare and review loan files for document preparation, meticulously tracking executed documents to ensure timely and accurate booking
• Work closely with all key stakeholders: Securities Based Lending Team, Private Bankers, Wealth Advisors, Underwriters, Closers, Post Closers, Group Portfolio Managers, and Senior Management to ensure seamless loan/line processing and deliver exceptional sales support and service to High Net Worth and Ultra High Net Worth clients
• Stay updated on market conditions, industry regulations, and consumer lending laws to maintain compliance and adapt to evolving enhancements
• Maintain and organize client folders, guaranteeing proper storage and adherence to compliance standards
• Complete at least five community outreach volunteer hours annually, contributing to the bank’s commitment to community development

Benefits

• At CIBC, we offer a competitive total rewards package.
• This role has an expected salary range of $70,000 - $80,000 for the market based on experience, qualifications, and location of the position.
• The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component.
• CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members.
• banking benefits
• a benefits program
• a vacation offering
• wellbeing support
• MomentMakers, our social, points-based recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees