Private Bank Investment Operations – Equity and Fixed Income Trade Support Analyst

Bank of America•Addison, IL

1d•Onsite

About The Position

At Bank of America, the common purpose is to help make financial lives better through Responsible Growth, delivering for clients, teammates, communities, and shareholders. Being a Great Place to Work is central to this, including a commitment to an inclusive workplace, attracting and developing talent, supporting teammates’ physical, emotional, and financial wellness, and recognizing performance. Bank of America maintains an in-office culture with specific attendance requirements, allowing for appropriate flexibility based on role-specific considerations. This particular role is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. The job involves handling operational processes that may carry medium to high levels of monetary risk and assisting in training less experienced team members. Specifically, the role provides timely and accurate trade handling to Private Bank clients, supports the Private Bank Front Office and Investment Solutions Group (ISG) Private Bank Trading, reviews control reports to verify trade actions and confirmations, ensures trades are posted correctly by settlement date, and communicates with the ISG Trade Desk to resolve issues.

Requirements

Excel Proficiency
Word Proficiency
Outlook Proficiency
Strong Written Skills
Strong Verbal Skills
Ability to learn from training done both in person and virtually
Attention to Detail
Customer and Client Focus
Oral Communications
Prioritization
Problem Solving
Account Management
Analytical Thinking
Research
Result Orientation

Nice To Haves

Works well with others / in a team environment
Strong Excel Skills
Ability to work with Macros to perform processes
Ability to Multi Task
Receptive to Feedback
Dedication to work
Coaching
Mentoring

Responsibilities

Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units
Provide timely and accurate trade handling to Private Bank clients when trades are submitted or executed
Provide support to Private Bank Front Office and Investment Solutions Group (ISG) Private Bank Trading
Review of control reports is completed and quality reviewed by the private Bank Trade Support team to verify trades were actioned and confirmed completely and accurately by settlement date
Ensure all trades are posted in the correct account by settlement date
Communicate with ISG Trade Desk to resolve issues timely
Assisting in training less experienced team members