Private Aviation Specialist Supervisor

Hertz•Newark, DE

1d•$25

About The Position

The Private Aviation Specialist Supervisor will be responsible for managing the daily operations of our Private Aviation Specialist team. This individual will assist their Director in growing relationships internally and externally to drive revenue and market share in the Private Aviation segment of our business. This individual will coach, train and guide our Private Aviation Specialist team on how to efficiently execute booking reservations for our accounts and VIP clients, customer service support, and rental transportation planning as well as personally doing these tasks themselves. Private Aviation Specialist Supervisor will assist fractional partners, FBO partners, and private aviation customers with pre-, on-, and post-rental inquiries, reservation support including booking new reservations and cancelling, confirming or modifying existing reservations, and responding to booking errors and override requests. Private Aviation Specialist Supervisor will monitor and respond to inquiries submitted to the Private Aviation Services Inbox. This team will be committed to providing an exceptionally high level of customer service and convenience for our private aviation clientele globally. A Day in Life: This position provides overall leadership to the Private Aviation Specialist employees with responsibility for operating performance, customer satisfaction, positive employee culture, safety and customer relations. The Private Aviation Specialist Supervisor will coach, train and guide the team on booking reservations for accounts, customer service support and rental transportation planning. The leader must have a proven track record for decisive actions backed by analytical thinking, goal-directed leadership and service-oriented performance. This leader will deliver results through consistent oversight, direction, alignment and motivation.

Requirements

High School Diploma or general equivalency diploma required. Associate’s degree preferred. 
Previous management experience in a fast-paced environment
Result orientation with demonstrated history of success
Demonstrated ability to direct and motivate teams
Proficiency in Technology
Financial and business acumen
Customer service resolution practices
Excellent communication techniques
Coaching ability
Labor & Employment laws
Operations Management
Project Management
Data Analysis and reporting
Highly organized.
Ability to interface with multi-faceted, cross-functional teams
Expert knowledge of Microsoft office suite. Ability to handle complex analysis using Excel. Strong knowledge of PowerPoint.
Strong Time Management skills
Customer service aptitude - Ability to address and resolve customer service issues
Flexible and able to adapt to changes
Excellent oral and written communication skills

Nice To Haves

Experience in car rental, hospitality, or tourism a plus

Responsibilities

Oversee daily Private Aviation Specialist team, ensuring each account needs are met and meet key performance metrics for efficiency, drive revenue, provide coaching, account and customer support to ensure customer satisfaction.
Manages daily workflows to address issues promptly and ensure smooth operations.
Assists in end-to-end workforce management, including participating in hiring decisions, coordinating the setup of training courses, and implementing shift schedules to meet operational goals. Continuously evaluates staff performance and identifies development opportunities.
Handle or assist in the resolution of customer service for accounts
Coach all staff and empower team members to engage in problem resolution and customer relations
Actively participate in the training, coaching, and mentoring of all staff
Complete performance reviews with all staff, discussing strengths and development opportunities
Hold weekly staff meetings to keep employees motivated and informed about business operations
Maintain an environment of positive employee relations
Ensure that all corporate policies and procedures are administered and followed appropriately by all personnel.