Priority Service Representative

Washington Trust Bank•Spokane, WA

9d•$20 - $26•Onsite

About The Position

"What we strive to create for our employees is a fun but professional work environment that fosters a desire to achieve great service for our customers. Since we are a one-stop shop, we empower everyone to "own" the Team's results and have the power to make decisions that will create that success within our group. Priority Service personnel are well respected throughout the organization because they possess a great understanding of how to treat customers well and the knowledge and resources to get that job done. If you want to enjoy where you spend your work time, have an outlined and real pathway of growth and feel a sense of accomplishment about what you do, this is the place for you." Sam, VP/Contact Center Manager Location: 601 W 1st Avenue, Spokane, WA 99201 We currently have two full-time positions available (40 hours each). Schedule may vary; flexibility is required. Regular, reliable attendance is essential. Full-Time Schedule Options: Tuesday-Saturday, 10:00 AM-7:00 PM Thursday-Saturday, Monday 9:00 AM-6:00 PM, and Sunday 10:00 AM-7:00 PM Washington Trust Bank is looking for a dynamic candidate for our Priority Service Representative role. If this is what next steps in your career look like - we want to hear from you! You value your personal achievements and working with a team toward success You value building strong relationships You have ambition to excel in your career You take pleasure in working with a company that values the highest level of integrity and ethics We are looking for someone who has the drive to: Provide courteous, professional, accurate customer service Use trust and respect in an effort to deepen these relationships Maintain personal accountability in relation to the team's goals Collaborate with managers and team members for the sales strategy Participate in community events Training: We provide training for you! We will help you build the skills to be successful through the complete customer interaction Successful candidates will be available for full-time training (Monday - Friday, 8am to 5pm) for approximately six weeks from start date. The job: Provide courteous service to customers, co-workers and other bank employees through prompt response to requests, a willingness to help and friendly service exceeding customer expectations Maintain broad knowledge of Operations department functions and specific knowledge of Deposit Support and Research functions in order to facilitate follow-up research for customers Process transactions, stop payments, deposit verification and other assigned duties accurately and in a timely manner Being fully equipped to speak to WTB's products and services You will be working toward ultimate customer service with other driven professionals like yourself. When faced with those customers whose service needs exceed the capacity of your team, you will have the support of the rest of WTB, the Pacific Northwest's largest privately held bank.

Responsibilities

Provide courteous service to customers, co-workers and other bank employees through prompt response to requests, a willingness to help and friendly service exceeding customer expectations
Maintain broad knowledge of Operations department functions and specific knowledge of Deposit Support and Research functions in order to facilitate follow-up research for customers
Process transactions, stop payments, deposit verification and other assigned duties accurately and in a timely manner
Being fully equipped to speak to WTB's products and services