Priority Responder/Monitoring Technician

SERVPRO of Springfield/Greene County•Springfield, MO

11d

About The Position

The Priority Responder / Monitoring Technician will be responsible for conducting field inspections and assessments of mitigation projects, ensuring compliance with applicable regulations, providing recommendations and solutions. This role is responsible for meeting clients in the middle of disasters resulting from fire, water, mold or environmental factors. This Priority Responder / Monitoring Technician will leverage DryBook and DASH for all project management, compliance and documentation tracking. Furthermore, they are responsible for project accuracy and communication with Project Managers and Business Development Representatives ensuring that the job is sold in a timely manner.

Requirements

Proven ability to manage multiple projects simultaneously.
Comprehensive understanding of water, fire, and mold restoration processes.
Proficiency in DASH, Xactimate, DryBook and MS Office.
Excellent communication, organization, and client service skills.
Strong attention to detail, documentation, and compliance accuracy.
Effective decision-making and problem-solving skills.
IICRC Certified Water Damage Restoration Technician (WRT)
Able to work independently and collaboratively.
Valid driver’s license and reliable transportation required.

Nice To Haves

Applied Structural Drying Technician (ASD)
Applied Microbial Remediation Technician (AMRT)
Fire and Smoke Damage Restoration Technician (FSRT)
Xactimate knowledge

Responsibilities

Respond promptly to water, fire, mold and environmental losses.
Ensures the property is secured and safe upon arrival.
Facilitates a positive customer experience through reassurance, explaining next steps and setting expectations during high – stress situations.
Acts as the initial contact for homeowners and / or property managers.
Perform a thorough inspection to identify source of loss, category and class of loss.
Assess affected materials, structural components and contents.
Identifies potential health and safety risks (electrical hazards, contamination, mold risk, etc.)
Determines scope of job to be performed, if mitigation can be completed immediately
Maintain detailed job notes, photos, and moisture readings in DryBook and DASH, ensuring consistency with Xactimate.
Develop a clear, accurate scope of work for mitigation and restoration.
Determine required equipment (air movers, dehumidifiers, etc.).
Define demolition needs, drying strategies and monitoring requirements.
Ensure damage sources and migration lines are clearly defined.
Accurately create a job in DASH and / or DryBook (in the event of a water loss).
Capture detailed photos, moisture readings and job notes.
Provide detailed summaries for internal teams, insurers or adjusters as required.