Priority Lounge Agent - The Cosmopolitan

MGM Resorts International

18d•$21•Onsite

About The Position

As a Priority Check-In Lounge Representative at The Cosmopolitan of Las Vegas, you’ll be the first impression of a bold, unforgettable experience. From the moment guests arrive, you’ll go beyond the basics of check-in — anticipating needs, curating personalized touches, and ensuring every interaction feels effortless and exclusive. In this role, you’ll transform arrivals into signature WOW moments that define what makes The Cosmopolitan unlike anywhere else.

Requirements

High School Diploma, GED or equivalent required
1+ Years of Prior Relevant guest service experience preferred
1+ Years of Prior Relevant Front Desk or Concierge experience highly preferred
Food Handler’s Card required to start

Responsibilities

Open the Priority Lounge daily by following department standards including but not limited to: running LMS/Opera reports for guest arrival and departure information, and assigning rooms for Priority arrivals
Ensure the Priority check-in/out process is thorough, efficient and flows smoothly while facilitating an excellent working relationship between the property and the guest
Answer questions, facilitate guest reservations and verify if special requests/amenities were delivered
Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting MGM Rewards enrollment & benefits to our guests
Resolve guest bills with casino services for any additional food, beverages or show tickets
Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle‐free experience from start to finish
Close the Priority Lounge daily by following department standards including but not limited to: ensuring guest rooms are assigned, amenities sent, run next day arrival reports, forwarding phones and locking the Priority lounge.

Benefits

Wellness incentive programs to help you stay healthy physically and mentally.
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
Free meals in our employee dining room.
Free parking on and off-shift.
Health & Income Protection benefits (for eligible employees).
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

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