Prior Authorization Pharmacy Technician - Remote US

Gainwell Technologies LLC

44d•$35,000 - $50,000•Remote

About The Position

It takes great medical minds to create powerful solutions that solve some of healthcare’s most complex challenges. Join us and put your expertise to work in ways you never imagined possible. We know you’ve honed your career in a fast-moving medical environment. While Gainwell operates with a sense of urgency, you’ll have the opportunity to work more flexible hours. And working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work-life balance, continuous learning, and career development. SummaryAs a Prior Authorization Pharmacy Technician – Remote, you will support our pharmacy benefit management (PBM) services by managing incoming provider inquiries, processing prior authorizations, and ensuring accurate and timely communication. Your role combines pharmacy expertise with exceptional customer service in a call center environment.Your role in our missionHelp create the power in Gainwell’s processes as we develop purpose-built technologies and solutions that yield better health and human services outcomes.

Requirements

At least 2 years of experience as a pharmacy technician in retail, hospital, managed care, insurance, or PBM.
Active pharmacy technician license.
Strong communication, documentation, and problem-solving skills.
Proficient in Microsoft Office, email, and internet usage.
Comfortable working in a fast-paced, team-oriented, call center environment.

Responsibilities

Handle inbound and outbound calls related to prior authorization requests and provider inquiries.
Accurately process and document prior authorization requests within required timeframes.
Provide courteous and knowledgeable support to healthcare providers across multiple communication platforms (phone, email, fax, web).
Ensure all communications and data handling are compliant with HIPAA and internal confidentiality protocols.
Collaborate with cross-functional teams to resolve issues and improve service delivery.