Managed Printer/Repair Service Technician (On-Site)
About The Position
As an MPS Technician, you are responsible for proactive and reactive services on devices we service. In this role, you will coordinate with other technical partners to ensure quick and correct fixes/changes are made to the machines. You will support new installations and decommissioning of out-of-date devices while promoting excellent customer service as an imageOne team member! Who We Are imageOne is a leading provider of Managed Print Services and Document Lifecycle Solutions across the United States. Our mission is to help businesses decrease and control costs, improve productivity, and streamline their printing and document workflow environments. We pride ourselves on delivering an extraordinary customer experience every day with passion, energy, and commitment. Our Accomplishments: - Forbes Small Giants 2017: America's Best Small Companies - Crain’s Cool Places to Work in MI - Detroit Free Press Top 100 Workplaces - Metropolitan Detroit’s 101 Best and Brightest Companies - National Best and Brightest Companies to Work For - Sloan Award for Workplace Effectiveness and Flexibility
Requirements
- Minimum of 5 years experience in printer repair
- Knowledge and experience with IT ticketing systems
- High attention to detail and follow through
- Ability to attain government security clearance (top secret)
- Excellent communication skills – both written and verbal
- Professional attitude with a desire to learn and grow
- Proficient with Microsoft O365 suite
- Strong interpersonal and analytical skills
- Alignment with imageOne core values
Nice To Haves
- HP and Xerox manufacturer certifications (including A3/copier lines)
- ServiceNow and EA
- Experience with 3rd party print based solutions
- PaperCut MF
- Preferred if already attained
Responsibilities
- Proactive and Reactive break/fix service on HP and Xerox A3/A4 devices
- Proactive and reactive toner replacement
- Remote triage and management/administration of fleet management tools and data collection agents
- FM audit, Xerox CWW, and HP’s Web JetAdmin
- Ensuring all devices are reporting and communicating
- Accurate asset control and accountability of entire fleet
- On site inventory organization and management
- Maintaining and regularly adjusting needs to auto replenishments
- Toner/parts ordering and recycling
- Support of new device installation, moving devices between sites, and removing/decommissioning end of life devices
- Administration and support of customer print solutions
- PaperCut MF
- Delivering an extraordinary customer experience
- Being a representative of imageOne
- Ad hoc reporting of customer metrics and service insights
Benefits
- Amazing workplace culture
- Competitive salary
- Profit bonus program
- Medical, prescription drug, dental, and vision benefits
- Health savings account benefits
- Flexible spending account benefits
- Company-paid life insurance
- 401k matching program
- Paid time off program
- Additional days off: Community Service Day, Your Birthday, We Care Friday (Surprise Friday off)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
