Printer Support Specialist

Lone Star National Bank•McAllen, TX

2d•Onsite

About The Position

Provides technical support, maintenance, and troubleshooting for a wide range of printers and multifunction devices This role ensures reliable device performance, minimizes downtime, and delivers excellent customer service to end users The specialist serves as the primary point of contact for printer related issues across the organization ESSENTIAL DUTIES The duties listed below may not include all responsibilities that the person in this role may be asked to perform, Incumbent may be required to perform other related duties, as assigned, including cross training across other departments, as necessary

Requirements

A self starting individual who possesses a High School Diploma or GED and an Associate’s Degree in Computer Information Systems or a related field (experience may be substituted for the degree requirement)
Experience with enterprise print management tools
Experience supporting printers, copiers, or multifunction devices (HP, Sharp, Canon, Xerox, etc)
Strong understanding of Windows printing and driver management
Ability to troubleshoot hardware and connectivity issues efficiently
Two years of minimum prior experience working in a customer service capacity involving a Windows tech support environment
Familiarity with network protocols related to printing (TCP/IP, DHCP, DNS)
Excellent communication and customer service skills
Must possess a technical aptitude and be able to work with minimal supervision, with the ability to diagnose and resolve technical computer related problems
Ability to work in a stressful environment
High degree of mental concentration
Bilingual in English and Spanish is desired

Nice To Haves

Bilingual in English and Spanish is desired

Responsibilities

Diagnose and resolve printer hardware, software, and connectivity issues
Install, configure, and maintain printers, copiers, and multifunction devices
Perform routine firmware updates
Assist with printer fleet upgrades, deployments, and lifecycle management
Coordinate with vendors for warranty repairs, parts ordering, and escalated support
Track and maintain inventory of printers
Documents troubleshooting steps, resolutions, and maintenance activities
Provide user training on basic printer functions and best practices
Support networked printing environments, including TCP/IP configuration and device mapping
Perform other assigned comparable duties within the scope of knowledge, skills, and abilities required by the position
Participates in job specific training and other various Bank training programs, as necessary
Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy
Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations
Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML