Printer Management Team Senior Analyst
About The Position
Sentara is seeking a Senior Analyst to join the Printer Management Team . This role is responsible for the day-to-day support, optimization, and maintenance of Sentara’s enterprise copy, print, and fax solutions across the organization. This is a hybrid position , with the primary office location at Sentara Independence , and requires travel to Sentara facilities across Virginia and North Carolina . The Senior Analyst performs all aspects of maintaining an optimized print environment, including configuration, installation, testing, and ongoing support of HP MFP printers and Xerox MFD devices. This role partners closely with vendors and internal stakeholders, evaluates end-user requests to recommend the most efficient solutions, and provides technical mentorship to junior team members. The Senior Analyst works independently on complex issues, supports system enhancements and upgrades, and contributes to projects that improve operational efficiency, reliability, and cost effectiveness.
Requirements
- 5–7+ years of experience supporting and optimizing enterprise print, copy, and fax environments
- Strong analytical skills to evaluate customer requests and recommend optimized, cost-effective solutions
- Experience providing technical guidance, mentoring junior technicians, and managing work independently
Nice To Haves
- Experience with End User Support (Desktop) (particularly in a clinical environment)
- Experience with printer installation, configuration and maintenance
- Experience with Managed Print Services (especially HP and/or Xerox)
Responsibilities
- day-to-day support, optimization, and maintenance of Sentara’s enterprise copy, print, and fax solutions
- configuration, installation, testing, and ongoing support of HP MFP printers and Xerox MFD devices
- partners closely with vendors and internal stakeholders
- evaluates end-user requests to recommend the most efficient solutions
- provides technical mentorship to junior team members
- works independently on complex issues
- supports system enhancements and upgrades
- contributes to projects that improve operational efficiency, reliability, and cost effectiveness
Benefits
- Medical, Dental, Vision plans
- Adoption, Fertility and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- 401k/403B with Employer Match
- Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
- Student Debt Pay Down – $10,000
- Reimbursement for certifications and free access to complete CEUs and professional development
- Pet Insurance
- Legal Resources Plan
- Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
