Print Shop Manager

Associa•Richardson, TX

9h•Onsite

About The Position

The Print Shop Manager helps to oversee day-to-day operations of the company’s in-house print shop, ensuring high-quality, on-time, cost-effective production and fulfillment. This role leads a team of print and fulfillment professionals while driving operational strategy, process efficiency, and continuous improvement. The ideal candidate is hands-on, highly organized, and motivated to remove bottlenecks, strengthen cross-department workflows, and enhance structure and accountability across print production and fulfillment. This position is onsite 5 days a week in our Richardson, Texas office location. May require additional hours as needed.

Requirements

5+ years of experience in print production, in-house print operations, in a related fulfillment/production environment.
2+ years of people leadership experience (supervisor or manager).
Demonstrated experience driving process improvement, operational optimization, and workflow standardization.
Strong working knowledge of print production workflows (digital print preferred) and fulfillment operations.
Ability to manage competing priorities, tight deadlines, and fluctuating demand with calm competence.
Communicate any potential risks and create mitigation options to solve for errors.

Nice To Haves

Experience leading a corporate or mid-large size business commercial print operation.
Familiarity with Lean, Six Sigma, Kaizen, or similar continuous improvement methodologies.
Experience with job ticketing/work order systems, inventory tracking tools, and basic production reporting.

Responsibilities

Helps to manage end-to-end print shop operations including intake, job planning, scheduling, production, finishing, packaging, and fulfillment.
Ensure production quality standards, brand consistency, and adherence to turnaround times, deadlines, and service levels.
Oversee equipment utilization, preventative maintenance coordination, and vendor support partnerships.
Maintain a safe, clean, and compliant work environment (e.g., chemical handling, equipment safety, ergonomics).
Establish and execute an operational strategy that aligns print shop capacity with business needs and demand fluctuations.
Identify, analyze, and eliminate operational bottlenecks across production and fulfillment.
Lead process improvement initiatives to streamline workflows, reduce rework, improve cycle time, and optimize costs.
Standardize work practices, improve documentation, and implement scalable systems for job intake, prioritization, and tracking.
Use metrics to evaluate performance and drive data-informed decisions (e.g., throughput, on-time delivery, error rates, reprint rates, utilization).
Collaborate with other leader(s) to ensure expectations are aligned within team and process changes.
Lead, coach, and develop a team of print operators and fulfillment staff; build a culture of accountability, collaboration, and continuous improvement.
Set expectations, create schedules, assign work, and balance workload for efficient coverage and performance.
Support hiring, onboarding, training, and performance management to strengthen skills and bench strength.
Promote cross-training to increase flexibility and resilience during peak periods.
Partner with internal stakeholders (Internal Branches, Marketing, Procurement, etc.) to align priorities and manage expectations.
Improve cross-department workflow by clarifying intake requirements, service-level agreements, proofing standards, and production timelines.
Partner to communicate status updates, risks, and capacity constraints clearly and proactively.
Help oversee the tracking and managing of inventory for paper, ink, toner, finishing supplies, packaging materials, and shipping needs.
Support budgeting, forecasting, cost control, and purchasing to reduce waste and improve margin efficiency.
Manage external print/fulfillment vendors as needed, ensuring quality and cost effectiveness.
Other duties as assigned