Print Production Specialist/Customer Service 1st Shift

RR Donnelley•Manchester, CT

15d

About The Position

RRD is a leading global provider of marketing, packaging, printing, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact. Coordinate production of printed materials, or print-related services for the company's clients. Maintain positive client relations through active engagement through all stages of the manufacturing process from initial contact through the final disposition of the product.

Requirements

May possess additional education certification at this level.
Requires excellent knowledge of the functional area(s) related to the job or good knowledge related to a professional field of work.
Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job.
May provide oversight of work conducted by junior-level staff and/or review/audit work for accuracy.
Requires excellent knowledge of the functional area(s) related to the job.
Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job.
Must have a working knowledge of systems such as MS Office and/or MAC as well as the Google Suite or other programs specific to the job in order to complete job duties successfully.
Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments.
Must have strong organizational skills with the ability to manage deadlines and prioritize workload and make adjustments to meet business needs.
Must be able to work weekends and holidays as needed.
Job requires the ability to exert up to 25 lbs. of force occasionally, and/or up to 10 - 25 lbs. of force frequently, and/or a negligible amount of force constantly to move objects.
Ability to work overtime as necessary.
HS diploma or GED with 5+ years of relevant client service / administrative/operational support in manufacturing operations or office environment directly related to the duties of the job

Responsibilities

Assess, plan and coordinate major aspects of projects/production on their own and in conjunction with production leadership
Provide and/or develop unique solutions to client concerns, process improvement, invoice reconciliation, proof of deliveries, etc.
Build and maintain client relationships
Ability to consult with clients & production to execute plans
Establish own priorities in order to meet the demands of the business
Often manages high profile / larger volume and/or complex accounts
May mentor junior-level staff, by providing a quality review, sharing knowledge, and demonstrating expertise
Ensure job instructions are entered and verified in the various manufacturing systems and queued into the production schedule.
May provide pre-sales support with clients and discuss the manufacturing capabilities and requirements needed to produce a successful job.
May assist sales with pricing/scheduling of potential business by referring to price sheets and engaging appropriate operations departments.
May be required to work with sales and clients on their Kitting, Warehousing and Distribution needs as required.
Maintain a complete understanding of work performed in order to assemble appropriate paperwork for timely billing.
May have responsibility for determining the supplies and paper needed for jobs including the use of vendors to supply components of the product.
May assist sales in the RFP process May have responsibility for the composition and/or copy prep of the client's products.
Performs other related duties and participates in special projects as assigned.
Responsible for training and supporting new and existing team members as assigned.

Benefits

RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

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