Print Production Spec

R.R. Donnelley & Sons • Lutherville-Timonium, MD

114d • $48,000 - $70,100

About The Position

RRD is a leading global provider of marketing, packaging, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry's most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact. The position involves coordinating the production of materials or related services for the company's clients, maintaining positive client relations through active engagement throughout all stages of the manufacturing process from initial contact through the final disposition of the product.

Requirements

• May possess additional education certification at this level
• Requires excellent knowledge of the functional area(s) related to the job or good knowledge related to a professional field of work
• Able to consistently apply policies, procedures, regulations, and program objectives when carrying out the duties of the job
• Must have a working knowledge of systems such as MS Office and/or MAC as well as the Google Suite or other programs specific to the job
• Must have excellent oral and written communication skills to communicate effectively across departments
• Must have strong organizational skills with the ability to manage deadlines and prioritize workload
• Must be able to work weekends and holidays as needed
• HS diploma or GED with 5+ years of relevant client service / administrative/operational support in manufacturing operations or office environment directly related to the duties of the job

Responsibilities

• Assess, plan and coordinate major aspects of projects/production on their own and in conjunction with production leadership
• Provide and/or develop unique solutions to client concerns, process improvement, invoice reconciliation, proof of deliveries, etc.
• Build and maintain client relationships
• Consult with clients & production to execute plans
• Establish own priorities in order to meet the demands of the business
• Manage high profile / larger volume and/or complex accounts
• Mentor junior-level staff by providing a quality review, sharing knowledge, and demonstrating expertise
• Ensure job instructions are entered and verified in the various manufacturing systems and queued into the production schedule
• Provide pre-sales support with clients and discuss the manufacturing capabilities and requirements needed to produce a successful job
• Assist sales with pricing/scheduling of potential business by referring to price sheets and engaging appropriate operations departments
• Work with sales and clients on their Kitting, Warehousing and Distribution needs as required
• Maintain a complete understanding of work performed in order to assemble appropriate paperwork for timely billing
• Determine the supplies and paper needed for jobs including the use of vendors to supply components of the product
• Assist sales in the RFP process
• Have responsibility for the position and/or copy prep of the client's products
• Perform other related duties and participate in special projects as assigned

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Disability insurance
• 401(k) with match
• Life insurance and other voluntary supplemental insurance coverages
• Tuition assistance
• Maternity leave
• Adoption assistance
• Employer/partner discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Printing and Related Support Activities
• Education Level: High school or GED