Print Production & Retail Associate

The UPS Store • Tampa, FL

10d

About The Position

We are seeking a versatile, customer-focused part-time Print Production & Retail Sales Associate to support both our growing print operation and day-to-day retail store activities. This role is ideal for someone who is comfortable in a fast-paced customer service environment, has a strong eye for design, and is confident using both traditional graphic design tools and newer AI-powered creative tools to work efficiently. In this position, you will assist customers with a wide range of retail services, including Amazon returns, UPS drop-offs, domestic and international shipping, copies, scanning, faxing, and other business service needs. You will also support our print department by helping create, edit, and prepare files for production, with an emphasis on speed, accuracy, and quality. We are looking for someone with working knowledge of Adobe Creative Suite , especially Photoshop and InDesign , and familiarity with AI-assisted design workflows . Experience writing clear prompts and using tools such as ChatGPT and/or Google Gemini to quickly generate and refine ideas or images is a major plus. Prior print production experience — including items such as business cards, postcards, wide-format printing, or bindery — is highly preferred, though not required. This is a great opportunity for someone who wants to grow with a developing print business. If you exceed expectations, there is potential for advancement into a full-time Print Production Manager / Graphic Designer role (this could happen pretty quickly).

Requirements

• Retail or customer service experience
• Strong computer and internet skills
• Working knowledge of Adobe Creative Suite, especially Photoshop and/or InDesign
• Familiarity with AI design tools and prompt-based image generation
• Friendly, professional, and genuinely helpful attitude
• Fast learner with a willingness to grow into additional responsibilities
• High school diploma or GED required
• Able to lift 40+ pounds
• The ideal candidate is dependable, adaptable, and eager to learn.
• We value strong communication, problem-solving ability, attention to detail, and a willingness to take initiative in both customer service and print production.

Nice To Haves

• Print production experience is a strong plus
• Bilingual in Spanish is a major plus
• Packing and shipping skills can be taught, so prior UPS Store experience is not required.

Responsibilities

• Deliver outstanding customer service in person and over the phone
• Process Amazon returns, UPS drop-offs, and domestic/international shipments, open mailboxes, etc.
• Assist customers with copies, scanning, faxing, binding, laminating, and related services
• Recommend and upsell products and services based on customer needs
• Use Adobe software and AI tools to help create or refine print-ready designs
• Support print production for a variety of materials, including marketing and business documents
• Operate store equipment, software, and point-of-sale systems accurately and efficiently
• Maintain a clean, organized, and professional work environment
• Learn all aspects of store operations and assist wherever needed

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees