Print Operator

Ricoh • Milpitas, CA

5d

About The Position

We are seeking a reliable, detail‑oriented Fleet Management & Print Services
Support Specialist to oversee and support daily operations of our printer and
copier fleet. This role involves hands-on maintenance of Key-Op devices
coordination with Ricoh technicians, customer communication, and assisting with
production center print jobs. If you enjoy a mix of technical troubleshooting,
customer interaction, and operational support, this role is a great fit.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at
Ricoh. We are a team of information seekers and customer-obsessed collaborators
who aspire to deliver the services, solutions, and technologies that empower
business success. We are looking for talented, inspired individuals to join us
to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and
technology, creates outstanding customer experiences, and delivers innovation
for businesses worldwide. We empower digital workplaces by enabling individuals
to work smarter from any location and harness the power of information—how it is
collected, stored, managed, and shared—to unlock the potential in every
organization. We deliver services and technologies that inspire our customers’
success and guide them toward a better and more sustainable future. If you are
seeking a purpose-driven and passionate team, come create with us, and help
drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

Choose from a broad selection of medical, dental, life, and disability
insurance options.
Contribute to your financial security with Retirement Savings Plan (401K),
Health Savings Account (HSA), and Flexible Spending Account (FSA)
investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing
personal and professional development.

Requirements

• Basic to intermediate computer knowledge (required).
• Ability to learn and operate printer/copier management software and ticketing systems.
• Strong problem-solving skills and a customer-first mindset.
• Ability to lift paper boxes, toner, and other print supplies as needed.
• Good communication skills and ability to interact with customers and IT teams professionally.
• Reliable, organized, and able to manage time across multiple tasks and locations.

Nice To Haves

• Experience with printer fleet management, copier support, or Key-Op responsibilities.
• Familiarity with Ricoh machines and service request processes.
• Basic understanding of network printing environments.
• Previous experience in a print production center or office equipment support role.

Responsibilities

• Oversee daily operations of company printers and copiers across multiple locations.
• Perform routine meter collections for accurate reporting and billing.
• Troubleshoot basic device issues and escalate complex problems as needed.
• Manage toner inventory, including ordering, tracking, and replacing toner cartridges.
• Submit and coordinate service requests with Ricoh technicians, ensuring timely resolution.
• Maintain accurate documentation of device status, service calls, and supply levels.
• Serve as the primary contact for customers regarding device updates, issues, and service status.
• Collaborate with customer IT teams to resolve connectivity or network-related printer issues.
• Provide regular communication and follow-up to ensure customer satisfaction.
• Clean machine glass and exterior surfaces to ensure print quality and appearance.
• Run test prints to verify proper operation and troubleshoot print defects.
• Ensure paper trays are filled, properly aligned, and ready for use.
• Perform light preventive maintenance tasks as required.
• Assist with print jobs in the production center, including job setup, output monitoring, finishing, and quality checks.
• Support high-volume print requests and ensure timely delivery of completed jobs.

Benefits

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees