Print Operator

Ricoh Americas Holdings•Milpitas, CA

About The Position

We are seeking a reliable, detail‑oriented Fleet Management & Print Services Support Specialist to oversee and support daily operations of our printer and copier fleet. This role involves hands-on maintenance of Key-Op devices, coordination with Ricoh technicians, customer communication, and assisting with production center print jobs. If you enjoy a mix of technical troubleshooting, customer interaction, and operational support, this role is a great fit.

Requirements

Basic to intermediate computer knowledge (required).
Ability to learn and operate printer/copier management software and ticketing systems.
Strong problem-solving skills and a customer-first mindset.
Ability to lift paper boxes, toner, and other print supplies as needed.
Good communication skills and ability to interact with customers and IT teams professionally.
Reliable, organized, and able to manage time across multiple tasks and locations.

Nice To Haves

Experience with printer fleet management, copier support, or Key-Op responsibilities.
Familiarity with Ricoh machines and service request processes.
Basic understanding of network printing environments.
Previous experience in a print production center or office equipment support role.

Responsibilities

Oversee daily operations of company printers and copiers across multiple locations.
Perform routine meter collections for accurate reporting and billing.
Troubleshoot basic device issues and escalate complex problems as needed.
Manage toner inventory , including ordering, tracking, and replacing toner cartridges.
Submit and coordinate service requests with Ricoh technicians , ensuring timely resolution.
Maintain accurate documentation of device status, service calls, and supply levels.
Serve as the primary contact for customers regarding device updates, issues, and service status.
Collaborate with customer IT teams to resolve connectivity or network-related printer issues.
Provide regular communication and follow-up to ensure customer satisfaction.
Clean machine glass and exterior surfaces to ensure print quality and appearance.
Run test prints to verify proper operation and troubleshoot print defects.
Ensure paper trays are filled, properly aligned, and ready for use.
Perform light preventive maintenance tasks as required.
Assist with print jobs in the production center, including job setup, output monitoring, finishing, and quality checks.
Support high-volume print requests and ensure timely delivery of completed jobs.