Print & Financial Services Project Manager

Waystar • Louisville, KY

62d

About The Position

The role of the Print and Financial Services Specialist Project Manager is to plan, execute, and finalize project tasks associated with solutions associated with the Patient Tools. The Print and Financial Services Specialist is responsible for coordinating the efforts of project resources (to include vendors) in order to deliver projects according to plan. The Specialist is also required to oversee quality control throughout the duration of the project. In this challenging role you will be expected to complete the set-up of new merchant accounts, boarding support as well as maintenance changes to our existing merchants. This process will include researching and resolving exceptions to account set up rules and policies, verification of readiness for new merchant applications, and quality control audits of new merchant accounts and maintenance Key performance indicators for this role are to meet or surpass client's expectations and receive a favorable rating from the client upon project completion, ensure project completion is resolved within expected time frame and achievement of project estimated revenue prior to transition of the business account.

Requirements

• Bachelor's degree is required
• Medical Practice experience
• Experience with the implementation of a system software
• Demonstrated experience in project management
• Ability to multi-task and prioritize effectively
• Serve as a liaison between client and internal project team
• Ability to adapt to various levels and possess influencing skills at all levels
• Must be a quick learner and self-motivated
• Demonstrated problem solving skills, be process driven, but must be able to work in a team environment
• Proficient in Microsoft Office application suite and basic computer functionality

Nice To Haves

• Vendor relations skills would be a strongly preferred

Responsibilities

• Ability to comprehend Data Dictionaries, file structures and file formats
• Complete understanding of the Waystar solutions and how the solutions can be applied to the clients business practices
• Direct and manage multiple client projects and facilitate to a timely resolution of project
• When serving as a project resource, the Specialist is responsible to serve as a liaison between the vendor and Primary Project Manager
• Proactively manage changes in project scope and devise contingency plans for these changes
• Identify and timely resolution of service disruption to the satisfaction of all parties involved
• Appropriately escalate incidents that compromise project deliverable to the appropriate personnel
• Timely execution of task and project deliverables
• Meet project financial objectives to comply with estimated project revenue
• With projects where the Specialist is the primary point of contact with the client (serving the role of Project Manager)
• Define project scope, goals and deliverables that support operational business goals
• Effectively communicate project expectations with client, project team members and all involved parties
• Set and continually manage project expectations with client and project team members
• Plan and schedule project timelines and milestones using operational appropriate tools
• Meet project financial objectives to comply with estimated project revenue
• Demonstrate effective written and verbal communication skills
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Consistently reliable and account for ones actions
• Client and colleague relationship management skills
• Verification (quality control) of new merchant accounts
• Work to achieve and maintain positive working relationships and fluid communication among team members and with other departments
• Remain flexible and willing to assist the customer, by working with our vendors and partners to accommodate changes or special requests whenever possible
• Perform other tasks and special projects as assigned by the Financial Services Implementation Manager
• Perform other duties and /or projects as assigned by management within the area of responsibility and control
• Travel may be required

Benefits

• Competitive total rewards (base salary + bonus, if applicable)
• Customizable benefits package (3 medical plans with Health Saving Account company match)
• We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
• Paid parental leave (including maternity + paternity leave)
• Education assistance opportunities and free LinkedIn Learning access
• Free mental health and family planning programs, including adoption assistance and fertility support
• 401(K) program with company match
• Pet insurance
• Employee resource groups

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 1,001-5,000 employees