Principal UX Designer
About The Position
About SurePoint SurePoint® Technologies delivers award-winning software that helps mid-sized law firms boost efficiency and maximize financial performance. Our cloud-based solutions connect client management, practice management, and financial systems to improve efficiency and collaboration. With over 40 years in legal tech and a team of CPAs, former lawyers, and top engineers, we understand what law firms need to thrive. We’re passionate about building tools that reduce administrative work – so our customers can focus on what matters most: serving their clients. Job Overview The UX Principal is a senior individual contributor [IC] and design leader responsible for defining and driving the overall UX vision and experience strategy across the SurePoint organization. This role operates at a strategic level, influencing product direction, design standards, and organizational decision-making to ensure user experience is a competitive advantage. The UX Principal leads through influence, mentorship, and thought leadership rather than direct people management.
Requirements
- 10–15+ years of experience in UX design, product design, or experience strategy
- Demonstrated success defining and executing UX strategy across complex product ecosystems
- Proven ability to influence senior leaders and executives without formal authority
- Experience leading large-scale or transformational UX initiatives
- Portfolio demonstrating strategic thinking, systems leadership, and measurable business impact
- Deep understanding of product development lifecycles and technology constraints
- Strong executive presence and influence
- Ability to navigate ambiguity with confidence
- Empathy for users, teams, and stakeholders
- Coaching and mentorship mindset
- High emotional intelligence and resilience
Nice To Haves
- Experience shaping or scaling UX organizations or design maturity models
- Background in enterprise, platform, or multi-product environments
- Experience partnering closely with C-suite or executive leadership
- Thought leadership contributions (speaking, writing, or community involvement)
Responsibilities
- Define and champion a cohesive UX vision and long-term experience strategy across products
- Lead design direction for high-impact, ambiguous, and cross-product initiatives
- Establish and evolve UX principles, standards, and governance models to support scale
- Partner with executive leadership, Product, and Engineering to influence strategy and investment decisions
- Serve as a trusted advisor on UX best practices, design maturity, and user-centered decision making
- Mentor and guide senior designers and UX Architects through coaching and design critique
- Elevate design quality and consistency across teams through leadership and influence
- Advocate for UX as a core business driver, balancing user needs and business outcomes
Benefits
- Health Insurance (medical, dental, vision)
- Flexible Spending Accounts
- Life, Short-term and Long-term Disability Insurance (employer paid)
- Health Savings Accounts
- Wellbeing Benefits
- 401K (immediately vested, employer match)
- Paid Time Off (Flexible PTO, holidays)
- Employee Assistance Program
- Summer Flex Fridays
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
