Principal UX Designer

athenahealth

2d • $153,000 - $259,000 • Remote

About The Position

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Principal UX Designer Position Summary: Design and deliver high-quality, user-centered clinical experiences across mobile, web, and EHR-integrated platforms that support clinicians’ decision-making at the point of care. Lead cross-platform product design work from discovery through delivery, translating research and analytics into clear, usable solutions. This is a remote position based in the U.S. and contributes to the epocrates product experience. This role reports to the Experience Design Senior Manager. About the Team: The epocrates UX team designs clinical reference and point-of-care experiences used by healthcare professionals nationwide. The team partners with product management, engineering, data science, and medical information to build interoperable, evidence-based workflows and integrations with EHR systems. The group uses modern design tools and systems (for example, Figma and a shared design system) and emphasizes research-informed, accessible design that supports clinician decision-making.

Requirements

• 8+ years of UX or product design experience in complex informational domains; healthcare or health tech experience preferred.
• Demonstrated experience designing across native mobile (iOS/Android) and responsive web platforms.
• Expert proficiency in Figma and experience working with or contributing to a design system.
• Proven use of qualitative and quantitative research to inform and validate design decisions.
• Strong communication and presentation skills with experience influencing cross-functional stakeholders.
• Experience mentoring and coaching other designers.
• Portfolio demonstrating systems thinking, interaction design, and measurable outcomes from prior projects.
• Knowledge of accessibility principles and experience delivering inclusive design solutions.

Nice To Haves

• Experience with EHR integration, clinical content, or editorial/publishing workflows is a plus.
• Experience using AI-enabled design tools for ideation, prototyping, or content generation is a plus.

Responsibilities

• Lead design and delivery of cross-platform clinical experiences for iOS, Android, responsive web, and EHR integrations.
• Define feature interaction and visual design using the organization’s design system to ensure consistency and scalability.
• Translate qualitative and quantitative research into design solutions, iterating through testing and user feedback.
• Collaborate with product managers, engineers, data scientists, and medical information specialists to align on requirements and delivery.
• Create wireframes, prototypes, and high-fidelity designs that communicate interaction, accessibility, and content needs.
• Evaluate design trade-offs to balance clinical integrity, usability, and product goals.
• Mentor and review work of other designers to raise design quality across the team.
• Present design direction and rationale to stakeholders, incorporating feedback and measurable success criteria.
• Integrate AI tools into design workflows: evaluate AI capabilities relevant to clinical content and design (e.g., for ideation, prototyping, content generation), recommend appropriate uses, and model responsible practices for the team.
• Maintain accessibility and inclusive design standards across products.
• Support cross-functional design strategy and planning, including scoping and defining success metrics for projects.
• Contribute to design system governance and pattern libraries.
• Facilitate design workshops and problem-solving sessions to generate multiple solution approaches.
• Advocate for user needs in product and commercial discussions, including partner content considerations.
• Help define research needs and partner to run usability testing and analytics reviews.
• Share learnings, case studies, and best practices across the broader design and product organization.

Benefits

• Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
• We also encourage a better work-life balance for athenistas with our flexibility.
• While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time.
• With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
• In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons.
• We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees