Missionforce - Principal UI/UX Designer, Public Sector

Salesforce•San Francisco, CA

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together, focusing on ambition, action, tech, trust, and innovation. The company is looking for Trailblazers passionate about bettering business and the world through AI, driving innovation, and upholding Salesforce's core values. Agentforce is highlighted as the future of AI. This role specifically involves working on Missionforce, Salesforce products that support mission-critical operations across the U.S. Department of Defense, the Intelligence Community, Aerospace, and Allied Nations. The Principal UI/UX Designer will contribute to creating new design patterns and collaborate with cross-disciplinary teams to realize innovative ideas. The position requires leading the team in defining and articulating a compelling product vision, utilizing expert visualization skills, thought leadership, and close collaboration with product and technology leaders. The role involves deep immersion in the entire end-to-end experience design process, from initial storyboards and journey maps to high-fidelity mockups and functional prototypes.

Requirements

10+ years of experience designing and delivering products from start to finish as part of a cross-functional team.
Experience working in or adjacent to secure environments.
Ability to travel as needed to customer sites.
Must be a U.S. citizen (U.S. born or naturalized) living on U.S. soil who does not hold dual citizenship with the ability to meet customer and government screening standards applicable to this role.
Active Top Secret clearance required.
Deep understanding of user-centered design methods and best practices.
A track record of going beyond static mocks to explore how emerging tech can solve user problems.
Ability to step back and see a project’s larger ecosystem, with a focus on solutions that improve the entire user flow, not just a single feature.
The ability to thrive in a fast-paced environment, persuade others, and build consensus on projects with varying degrees of ambiguity.
Expert knowledge of current design tools such as Figma, along with an ability to quickly learn and adopt new tools as they emerge.
Strong active listening skills with an ability to build close, trusting relationships across Engineering and Product Management.
An internal compass that points toward ethics, ensuring AI-driven experiences are designed with responsibility and inclusivity at the core.

Nice To Haves

Experience or a strong interest in leveraging AI tools (like Cursor, Replit, or LLMs) to explore, prototype, or automate design workflows.
Experience supporting U.S. Department of Defense (DoD), Intelligence Community (IC), or Federal Civilian agencies.
Background in defense/aerospace industries or operational military/logistics experience.
Familiarity with IL5/IL6/CNSS #1253 requirements or deployment to classified environments.
TS/SCI clearance preferred

Responsibilities

Work on Missionforce, Salesforce products supporting mission-critical work across the U.S. Department of Defense, the Intelligence Community, Aerospace, and Allied Nations.
Help create new design patterns.
Collaborate with cross-disciplinary teams to bring bold ideas to life.
Lead the team in shaping and articulating a compelling product vision.
Apply expert visualization skills and thought leadership.
Partner closely with product and technology leaders.
Immerse in the full end-to-end experience design process, from storyboards and journey maps to high-fidelity mockups and functional prototypes.
Direct the team in crafting and articulating the product vision.