Principal Trainer - Epic Beaker/Hybrid

Community Health Network•Indianapolis, IN

65d•Hybrid

About The Position

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, "community" is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered - and we couldn't do it without you. Make a Difference The Principal Trainer plays a vital role in the success and evolution of the IT Training Team. This position is responsible for developing and maintaining Epic new hire training, leading the creation of training solutions for IT projects, and serving as a subject-matter expert for a team of Digital Support Specialists. Through collaboration, innovation, and a deep understanding of clinical and operational workflows, the Principal Trainer ensures that caregivers across the Network receive effective, role-based training that supports safe, efficient, and confident use of technology.

Requirements

Proficiency in Microsoft Office Suite.
Strong background in adult education and communication.
Demonstrated ability to drive results through collaboration and innovation.
Applicants for this position should be able to collaborate with others in a team setting, have excellent communication skills, and a positive attitude toward problem-solving.
Bachelor's degree is required. Preferred fields include primary/secondary education, adult education, clinical areas, or related disciplines.
In lieu of the above, a combination of experience and education will be considered.
Epic Certification required within three (3) months of hire.
Minimum of three (3) years of experience in training, education, or clinical operations required.

Nice To Haves

Two (2) years of Epic training experience preferred.

Responsibilities

Design and deliver Epic training curriculum using adult learning principles.
Lead new hire training programs and maintain current, role-based content.
Create tip sheets, simulations, eLearning courses, and resources using tools like uPerform and Amplifire.
Build and maintain Epic training environments using Training Wheels, patient build spreadsheets, and duplication tools (Scotty, Mitosis).
Troubleshoot end-user issues and resolve ServiceNow tickets within SLA.
Train and mentor Credentialed Trainers and Digital Support Specialists.
Provide coaching and feedback to ensure instructional excellence.
Partner with Epic reps, SMEs, analysts, and Project Managers to align training with business needs.
Lead training efforts for IT projects, including rollout planning and workflow validation.
Evaluate training effectiveness and implement improvements.