Principal TPM, Ops Tech Solutions (OTS)

Amazon•Nashville, TN

About The Position

At Amazon, our mission is to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright, and driven people. Operations Technology Solutions organization (OTS), with an unparalleled scope, is part of Amazon’s WW Operations & Robotics team. We design, deploy and support IT infrastructure, devices and Services across Amazon’s Global Fulfillment Centers, Transportation (Middle Mile, Last Mile & Logistics), and Specialty Customer Solutions (Amazon Fresh, Prime Now, Lockers, Pantry, Campus, and Prime Air). Our customers range from Amazon lockers to Amazon’s Air Hubs. OTS seeks an experienced Principal Technical Program Manager (TPM) to drive our strategic initiatives. - You will lead our cross-vertical operating plans and own critical business reviews (SPS, OP1, OP2) - This role demands a strategic leader who will develop organization-wide customer engagement plans, business metrics, streamline processes, and deliver measurable results. - Working with cross-functional teams, you will guide strategic execution and foster continuous improvement. - Success requires strong customer engagement, analytical thinking, exceptional communication skills, and proven ability to drive results in fast-paced environments. If you excel at turning complex data into actionable insights and building high-performing teams, join us in shaping OTS's future.

Requirements

7+ years of technical product or program management experience
10+ years of working directly with engineering teams experience
5+ years of software development experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules
Bachelor's degree

Nice To Haves

8+ years of hands-on work managing complex technology projects experience
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
Master of Business Administration, or Master's degree in a technical field

Responsibilities

Develop and implement comprehensive OTS-wide customer engagement and measurement strategies, creating sophisticated metrics frameworks that inform critical business decisions and drive the success of customer programs
Continuously evolve the organization's operational excellence customer engagement and measurement framework, designing scalable solutions and mechanisms that yield substantial efficiency gains throughout OTS operations
Lead large-scale, cross-organizational programs spanning multiple business verticals, using data-driven insights to shape strategy and catalyze significant improvements across OTS
Innovate and deploy customer feedback mechanisms that scale across multiple business units, ensuring program efficacy and foster continuous improvement at the OTS level
Champion organizational change management initiatives impacting thousands of employees across diverse geographies, driving adoption of new operational models and best practices
Craft and deliver high-impact executive communications for VP+ and Director-Level Leadership, including critical OP1/OP2 documents and quarterly business reviews (QBRs)
Collaborate with business verticals to develop multi-year strategic roadmaps, establish robust governance frameworks and controls for OTS's program portfolios
Manage end-to-end program execution, including strategic headcount planning, budget allocation, and long-term investment strategies
Spearhead global initiatives to build strategic partnerships across regions, ensuring OTS's global operational excellence
Drive program success through direct customer engagement and field team collaboration, requiring regular travel to key accounts (GCF, ATS, GDS, Air, etc.). This proximity ensures alignment between customer needs and program outcomes.
Identify, assess, and mitigate program risks and issues related to organizational design.
Develop and implement contingency plans to address potential challenges.
Prepare and deliver regular program status reports to executive leadership and stakeholders.
Ensure transparent and effective communication across all program teams.
Manage program budgets, ensuring optimal allocation of resources and financial stewardship.
Monitor program expenses and adjust plans as necessary to stay within budget constraints.
Identify opportunities for process improvement and implement best practices in organizational design.
Stay current with industry trends and advancements in organizational design methodologies.