IT Support Associate II, Ops Tech Solutions (OTS)

Amazon • Tulsa, OK

2d • $23 - $37 • Onsite

About The Position

As an IT Support Associate II, you will use your skills to support the
operations team in resolving technical problems within an Amazon Operations
facility that span across a multitude of technical disciplines. We are committed
to improvement; you will be encouraged to participate in career development
opportunities as presented to progress your career at Amazon.

Requirements

• Experience troubleshooting integrated and interdependent computer systems
• 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
• Experience in a dynamic environment with a high degree of customer service
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach

Nice To Haves

• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
• Experience in a dynamic environment with a high degree of customer service

Responsibilities

• Allocation, maintenance and troubleshooting of IT equipment used in Amazon Operations facilities
• Handles support requests and procedures across the network
• Assist in training new hires
• Continuous learning of new technologies
• Ability to support customers from multiple buildings in the area, as well as remote customers
• Ability to move up to 49lbs as well as stand and walk for 10-12 hours at a time with or without reasonable accommodation

Benefits

• Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave.
• Amazon package will include sign-on payments and restricted stock units (RSUs).
• Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed