IT Support Associate II, OTS, Ops Tech Solutions (OTS)

Amazon • Santa Clarita, CA

9d • $23 - $37

About The Position

As an IT Support Associate II, you will use your skills to support the
operations team in resolving technical problems within Amazon operations
facilities in a defined geographical area that span across a multitude of
technical disciplines. We are committed to improvement; you will be encouraged
to participate in career development opportunities as presented to progress your
career at Amazon.

Requirements

• High school or equivalent
• Experience in a dynamic environment with a high degree of customer service
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach
• Experience troubleshooting integrated and interdependent computer systems
• 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience

Nice To Haves

• CompTIA A+
• CompTIA Network+
• Cisco/CCNA
• Linux (Redhat)
• Microsoft hardware (installation)
• AWS, or other industry relevant certifications

Responsibilities

• Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours.
• Traveling within your local or regional area to support our customers.

Benefits

• comprehensive healthcare benefits starting on Day 1
• matching 401(k) program
• up to 20 weeks of paid parental leave
• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED