Principal Technical Solution Engineer

Aspen Technology • Houston, TX

1d

About The Position

Aspen Technology is seeking a Principal Technical Solution Engineer to join their industry-leading Engineering software support team. The ideal candidate should be an innovative thinker, demonstrate high initiative, have great communication skills, and work to the highest ethical standards. The candidate will be responsible for working with account managers and the technical community within clients. The successful candidate must have strong business acumen and customer interaction skills. The role requires the ability to understand customer challenges and industry drivers, formulate potential solutions from Aspen's portfolio, build and justify the business case for client investment, and provide support to the direct sales force in the sales process. AspenTech is a global software leader helping industries meet the increasing demand for resources from a rapidly growing population in a profitable and sustainable manner. Their Digital Grid Management software suite, including AspenTech OSI products, helps power and utilities companies achieve superior real-time control, optimization and management for exceptional performance of complex energy networks. AspenTech helps companies all over the world run safer, greener, longer and faster with unmatched expertise, cutting-edge AI-powered technology and a passion to innovate.

Requirements

• Bachelor’s, Master’s or Ph.D. in Chemical Engineering
• 8-18 years of experience with process modeling, simulation
• Experience with Aspen Plus/ Aspen HYSYS
• Hands-on problem-solving skills with a drive to deliver quality work
• Strong passion for cutting-edge technologies, with the aptitude and desire to learn new skills
• Excellent communication, interpersonal and customer relationship skills
• Ability to work well in diverse teams composed of people with varied backgrounds
• Demonstrated ability to convey complex information in a clear and concise manner

Nice To Haves

• Expertise in Process Industry
• Knowledge of Aspen Capital Cost Estimator (ACCE)

Responsibilities

• Solve customer technical support problems with Engineering software via telephone/web
• Deliver high quality training on the Engineering product line
• Provide pre-sales support to win new customers
• Perform other department projects as needed
• Learn and understand customers’ business problems and data flows
• Provide customer specific reviews, health checks and guidance to holistically solve customers’ business problems
• Provide specific recommendations to the customers on how to achieve more business value from products
• Act as business partner with the account team to develop the account strategy based on the industry and client business environment maximizing product usage and growth
• Participate and/or lead customer consulting engagements to facilitate sales, including demonstrations, workshops, value assessments, and technical seminars
• Drive improvement in Engineering software by providing ideas and bringing customer feedback to the R&D team
• Serve as a technical expert and provide technical leadership in several specialized areas within the Engineering technical support team
• Review unresolved issues to ensure proper resolution of customer’s problems and provide second level support to complex problems through broader technical knowledge
• Actively mentor junior level customer support engineers or consultants by virtue of broad industrial experience and in-depth product knowledge and skill
• Author white paper solution articles for publication to the user community through the support web knowledge base
• Travel to customer sites if required (usually less than 25% and may occasionally be international)

Benefits

• Rich set of career development programs
• Support of community service projects
• Social events that foster fun and relationship building across our global community
• Reasonable accommodations to qualified individuals who have a disability or sincere religious reasons to request accommodation
• US Medical Plans

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Number of Employees: 501-1,000 employees