Principal Technical Program Manager, Prime Video, Catalog and Partner Life Cycle

Prime Video • Seattle, WA

1d

About The Position

Prime Video is a first-stop entertainment destination offering customers a vast collection of premium programming in one app available across thousands of devices. Prime members can customize their viewing experience and find their favorite movies, series, documentaries, and live sports – including Amazon MGM Studios-produced series and movies; licensed fan favorites; and programming from Prime Video add-on subscriptions such as Apple TV+, Max, Crunchyroll and MGM+. All customers, regardless of whether they have a Prime membership or not, can rent or buy titles via the Prime Video Store, and can enjoy even more content for free with ads. Are you interested in shaping the future of entertainment? Prime Video's technology teams are creating best-in-class digital video experience. As a Prime Video technologist, you’ll have end-to-end ownership of the product, user experience, design, and technology required to deliver state-of-the-art experiences for our customers. You’ll get to work on projects that are fast-paced, challenging, and varied. You’ll also be able to experiment with new possibilities, take risks, and collaborate with remarkable people. We’ll look for you to bring your diverse perspectives, ideas, and skill-sets to make Prime Video even better for our customers. With global opportunities for talented technologists, you can decide where a career Prime Video Tech takes you! Do you want to take on one of the most important program leadership challenges shaping the future of movies, television, and digital video? Do you want to define and drive the next generation of how Amazon's content operations are transformed through Generative AI? Come join the Content Data Platform team to lead the inception, planning, and execution of our multi-year Generative AI operations transformation program. As a Principal Technical Program Manager and part of the Prime Video Core Operations organization, you will define the vision and roadmap for how Gen AI fundamentally reshapes our content operations. You will drive cross-functional programs that touch millions of customers worldwide and will regularly interact with senior leadership to align strategy, communicate progress, and influence investment decisions. You will be excellent at driving results across large, multi-functional programs—anticipating bottlenecks, providing escalation management, making trade-offs, and balancing business needs against technical constraints. You will partner closely with operations, engineering, science, and product teams to translate Gen AI opportunities into concrete program plans with clear milestones, success metrics, and delivery commitments. You will identify where AI-native approaches can replace or augment manual processes, build the business case for transformation investments, and hold teams accountable for execution against committed timelines. The ideal candidate will have extensive experience managing large-scale technology programs, a strong understanding of AI/ML technologies and their operational applications, and a proven track record of delivering results in complex, matrix organizations. You should demonstrate strong technical acumen—deep enough to engage meaningfully with engineering teams on system design and architecture decisions—combined with excellent stakeholder management skills and the ability to influence across organizational boundaries. Experience driving automation and operational transformation programs, particularly those involving AI/ML technologies, will be highly applicable. To accomplish this, you will be expected to have an established background in leading complex, multi-team technical programs, exceptional communication skills, and a motivation to achieve results in a fast-paced environment. You should be somebody who enjoys navigating ambiguity, is customer-centric, and feels strongly about connecting operational challenges to scalable, AI-driven solutions that raise the bar on both customer experience and operational efficiency. Experience operating in organizations that manage large-scale content or data pipelines will be very applicable and helpful. This role offers a unique opportunity to shape the future of content operations at Prime Video by defining how Generative AI transforms the way we work—driving step-function improvements in speed, quality, and cost efficiency across one of the world's largest entertainment platforms. We care about your career growth, and once you join the team, you and your manager will jointly craft a career plan and review it regularly to ensure you're on track to reach your goals. Whether you want to explore new technologies, take on bigger challenges, or grow into the next level of leadership, we'll help you get there. Our business is growing fast, and our people will grow with it.

Requirements

• 7+ years of working directly with engineering teams experience
• 7+ years of technical product or program management experience
• 5+ years of software development experience
• Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• Experience owning/driving roadmap strategy and definition
• 8+ years of hands-on work managing complex technology projects experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

Responsibilities

• Manage cross-team, cross-organization, and cross company delivery of long-term customer-facing programs.
• Manage business requirements, design, performance expectations and goals with all stakeholder teams.
• Partner with other leaders to define business and architectural strategy and build roadmaps for the programs you and your team own.
• Be responsible for the overall coordination, quality and productivity and will be the primary point of contact for world-wide stakeholders of programs that you run.
• Manage prioritization and tradeoffs across operations,engineering, customers, and time to market.
• Drive architecture, engineering and integration decisions and timelines with dependency teams.
• Establish business processes and policies as well as metrics and indicators for success.
• Develop, report, and continually improve business performance metrics.
• Proactively identify and resolve strategic issues that may impair the team's ability to meet strategic, financial, and technical goals.
• Ascertain the true requirements underlying feature requests; recommend alternative technical approaches and lead engineering efforts to meet timelines
• Participate in deep architectural discussions to ensure solutions are designed for successful deployment for sales and marketing
• Capture, share and leverage your best practice knowledge across a broad group of engineers throughout all subsidiaries
• Drive customer outcomes!

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Education Level: No Education Listed