Principal Technical Program Manager - Architecture Program Strategy & Execution

Microsoft

About The Position

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. The Customer Experience Architecture team is dedicated to driving the strategic vision and operational excellence across CE&S, aiming to enhance the company's edge by leveraging market insights, fostering innovation, and ensuring seamless execution of strategic initiatives. As the Principal Technical Program Manager in this team, you will drive critical quality excellence rhythms as part of our commitment to the customer experience. This opportunity will allow you to demonstrate cross team collaboration skills, understanding of the product lifecycle and deep technical acumen, and ability to deliver against key initiatives. You will gain a unique perspective of what we do and how it impacts customer outcomes, working closely with leaders across the organization. Microsoft’s mission is to empower every person and every organization on the planet to achieve more, fostering a culture of inclusion, respect, integrity, and accountability.

Requirements

Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
3+ years of experience managing cross-functional and/or cross-team projects.

Nice To Haves

Bachelor's Degree AND 10+ years experience in engineering, product/technical program management, data analysis, OR product development OR equivalent experience.
8+ years of experience managing cross-functional and/or cross-team projects.
1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos).

Responsibilities

Serve as the overall lead for a Technical Program Management Office (TPMO), driving highly complex, cross‑company initiatives with broad organizational impact.
Own end‑to‑end accountability for program strategy, execution, integration, and outcomes across multiple divisions.
Establish and maintain strong relationships with senior leaders and executive stakeholders to drive strategic alignment, orchestration, and integration across operational pillars.
Influence decision‑making through clear communication, structured planning, and alignment to business and technical priorities.
Provide technical leadership and strategic oversight in the development of initiative plans and execution against multi‑phase roadmaps.
Ensure roadmap delivery aligns with architectural strategy, platform capabilities, and long‑term business objectives.
Lead and oversee initiative governance frameworks and execution processes to ensure performance requirements and standards are met throughout the development lifecycle.
Drive compliance with quality, privacy, security, safety, accessibility, and regulatory requirements across programs.
Partner with Software and Hardware Engineering teams to design and deliver complex technical solutions across multiple feature areas.
Identify risks, dependencies, and trade‑offs, and provide data‑driven recommendations to stakeholders to enable informed decision‑making.
Define success criteria and drive execution for highly complex, cross‑functional initiatives spanning multiple feature areas.
Coordinate across engineering, business, and operational teams to ensure alignment, integration, and consistent delivery.
Deliver against program roadmaps across multiple feature groups and divisions, tracking schedules, milestones, and dependencies.
Drive development of staging and implementation plans while leading ongoing governance rhythms to support execution excellence.