Principal Technical Account Manager

Bloomreach

9d•$150,000 - $200,000•Remote

About The Position

The Principal Technical Account Manager (PTAM) is a strategic, client-facing role responsible for providing technical expertise, hands-on optimization, and deep product guidance to Bloomreach’s top accounts. Acting as both a Product Expert and Technical Advisor, the PTAM ensures platform capabilities are effectively implemented, optimized, and leveraged for ecommerce search, personalization, and other key use cases. While Discovery is the primary focus, this role spans the Bloomreach product suite. The PTAM works closely with Customer Success Managers (CSM's) and Account Managers (AM's), who lead the customer roadmap, adoption, value realization, and sharing of Bloomreach innovation.

Requirements

5+ years of experience in technical consulting or customer engineering.
Deep expertise in ecommerce search, ranking models, personalization, testing frameworks, and data-driven optimization.
Hands-on experience with enterprise search or personalization platforms.
Familiarity with ecommerce platforms such as Shopify, BigCommerce or Salesforce Commerce Cloud.
Proven ability to work with executive-level stakeholders as a trusted technical advisor.
Strong problem-solving skills, analytical capabilities, and ability to translate complex technical concepts for business audiences.
Excellent communication and documentation skills to enable cross-team knowledge sharing.

Responsibilities

Maintain a strong mental model of the Bloomreach platform including integrations, catalog configurations, ranking models, algorithms, and merchandising controls.
Identify root causes of technical issues and provide actionable solutions to optimize performance.
Provide guidance to customers on platform fundamentals and advanced features.
Document customer implementations including integration patterns, major customizations, and feature usage to support internal knowledge sharing.
Provide technical support for A/B testing, analytics classification, and performance measurement.
Interpret performance data, generate hypotheses, and recommend configuration or technical changes.
Implement technical optimizations across integrations, backend configurations, and dashboards to improve revenue, relevance, and engagement.
Identify reporting discrepancies and work with Engineering to address platform-related issues.
Actively anticipate customer needs and technical challenges, providing guidance before issues arise.
Serve as a trusted advisor to customers and internal teams, building credibility through technical expertise and consistent, high-value recommendations.
Engage proactively with CS, AM, Product, and Engineering to ensure customer objectives are met and opportunities for optimization are identified and implemented.
Maintain long-term customer relationships with executive and technical stakeholders to influence platform adoption, innovation, and business outcomes.

Benefits

Health care including medical, dental, and vision insurance
401k Plan with employer contribution
Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.
Everyone gets to participate in the company's success through the company performance bonus.
We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.
We reward & celebrate work anniversaries -- Bloomversaries!
We believe in flexible working hours to accommodate your working style.
We work virtual-first with several Bloomreach Hubs available across three continents.
We organize company events to experience the global spirit of the company and get excited about what's ahead.
We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer.
We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.
Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.
Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.
Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)
The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.
Subscription to Calm - sleep and meditation app.
We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.
We facilitate sports, yoga, and meditation opportunities for each other.
Extended parental leave up to 26 calendar weeks for Primary Caregivers.