Principal Tech. Prog. Manager, Amazon Leo Customer Terminals

Amazon • Redmond, WA

1d

About The Position

Amazon Leo is Amazon's low Earth orbit satellite network. Our mission is to
deliver fast, reliable broadband connectivity to customers beyond the reach of
existing networks. From households to small businesses, schools, hospitals, and
government agencies, Amazon Leo will serve communities and organizations
operating in places without dependable internet access.

You are responsible for managing the complete lifecycle of complex hardware
device portfolios and their integrated software systems, delivering products
with significant cross-organizational business impact spanning multiple VP
organizations and geographies. You own end-to-end hardware deliverables across
product generations—managing costs within strategic guardrails while driving
technical excellence and leading software architecture decisions affecting
system integration, scalability, deployment strategies, and operational
excellence. You partner with customers and engineering teams to determine
scalable processes, resolving endemic technical problems impacting product
quality, software reliability, cost, or delivery speed. You deeply understand
core system technologies and hardware/software component interactions across the
device ecosystem including software limitations, scaling factors, architectural
dependencies, and development processes while establishing mechanisms for
concurrent software development and testing across team boundaries, optimizing
software quality through data-driven metrics and process improvements, and
driving simplification in existing engineering and architectures to unblock
innovation.

To ensure business and technical stakeholder needs are aligned, you drive
mindful discussions that lead to crisp decisions while providing context for
design direction and long-term perspective. You use your technical judgment to
question proposals and test assumptions, including whether solutions need to be
built at all, making strategic trade-offs between competing priorities such as
time, effort, feature scope, business opportunity, resources, and long-term
sustainability. You create plans with clear, measurable success criteria and
clearly communicate progress and outcomes to Directors and VPs through effective
narratives (Amazon 6-pagers). You proactively identify risks in both hardware
and software technical strategies before they become visible to others, identify
and bridge gaps between teams, processes, and system architectures, and help
teams reduce exposure to classic failure modes such as insufficient requirements
documentation, ineffective cross-team collaboration, and long-term impacts from
third-party technology dependencies. You demonstrate excellent judgment in how
and when to escalate without damaging relationships, and you are data-driven,
regularly reviewing metrics and proactively seeking new and improved data
mechanisms for visibility.

Operating with complete autonomy where business and architectural strategy may
not yet be defined, you independently define program strategy, provide inputs to
OP1/OP2 planning, and own cross-organizational goals. You understand technical
program management, software and hardware engineering best practices, using this
knowledge to assess development processes, test plans, and
operations/maintenance requirements. You work with teams to improve concurrent
project delivery while streamlining or eliminating excess process, influencing
teams to decouple from dependencies and eliminate architecture problems that
stifle innovation or cause user dissatisfaction. You enable teams to work
independently through architecture and organizational changes that minimize
repeated engineering effort while maintaining competitive advantages in both
hardware performance and software operational excellence. When confronted with
discordant views, you find the best path forward and build consensus to
influence others. You actively recruit and develop the TPM community through
mentoring, provide constructive feedback to engineering, management, and other
peers, and routinely deliver the right outcomes with complete independence.

Requirements

• 10+ years of technical product or program management experience
• 7+ years of working directly with engineering teams experience
• Bachelor's degree in Engineering, Computer Science, or a related field
• Knowledge of industry technologies in program or product domain (e.g., hardware, network, software, systems) and how to apply those technologies to solve problems
• Experience in leading complex, large-scale, IT, technical or engineering programs
• Experience comfort with ambiguity
• Experience leading complex programs with significant change impact across organizational boundaries
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities
• Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

Nice To Haves

• Master's degree, or MBA in computer science, engineering, analytics, mathematics, statistics, IT or equivalent
• Experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems, or experience building complex software systems that have been successfully delivered to customers
• Experience working with fast-moving, high-performance teams and driving innovative solutions tailored to unique business environments
• • 8+ Experience in Aviation, Automotive or Consumer Electronics Program Management

Responsibilities

• Managing the complete lifecycle of complex hardware device portfolios and their integrated software systems
• Delivering products with significant cross-organizational business impact spanning multiple VP organizations and geographies
• Owning end-to-end hardware deliverables across product generations—managing costs within strategic guardrails while driving technical excellence and leading software architecture decisions affecting system integration, scalability, deployment strategies, and operational excellence
• Partnering with customers and engineering teams to determine scalable processes, resolving endemic technical problems impacting product quality, software reliability, cost, or delivery speed
• Establishing mechanisms for concurrent software development and testing across team boundaries, optimizing software quality through data-driven metrics and process improvements, and driving simplification in existing engineering and architectures to unblock innovation
• Driving mindful discussions that lead to crisp decisions while providing context for design direction and long-term perspective
• Creating plans with clear, measurable success criteria and clearly communicate progress and outcomes to Directors and VPs through effective narratives (Amazon 6-pagers)
• Proactively identifying risks in both hardware and software technical strategies before they become visible to others, identify and bridge gaps between teams, processes, and system architectures, and help teams reduce exposure to classic failure modes such as insufficient requirements documentation, ineffective cross-team collaboration, and long-term impacts from third-party technology dependencies
• Independently defining program strategy, provide inputs to OP1/OP2 planning, and own cross-organizational goals
• Assessing development processes, test plans, and operations/maintenance requirements
• Improving concurrent project delivery while streamlining or eliminating excess process, influencing teams to decouple from dependencies and eliminate architecture problems that stifle innovation or cause user dissatisfaction
• Enabling teams to work independently through architecture and organizational changes that minimize repeated engineering effort while maintaining competitive advantages in both hardware performance and software operational excellence
• Finding the best path forward and build consensus to influence others
• Actively recruiting and developing the TPM community through mentoring, provide constructive feedback to engineering, management, and other peers, and routinely deliver the right outcomes with complete independence

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level