Principal Support Engineer (R-18319)
About The Position
Why We Work at Dun & Bradstreet Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers . Key Responsibilities: Lead Production Operations for a large enterprise platform running in GCP. Prioritize the incoming incidents and requests among the team members and ensure successful resolutions on them. Perform analysis on the incoming incidents/requests, identify patterns for automation and operations improvements. Provide hands-on Level 2/ Level 3 support for a platform running in GCP. Provide on-call support for any customer impacting Severity 1 or 2 incidents. Perform root cause analysis for any customer impacting Severity 1 or 2 incidents. Become an application SME and guide other team members in the platform functionalities. Co-Ordinate with development team and provide necessary support during deployment and ensure successful knowledge transition to Operations team on the deployments. Learn new technologies to support the platform, as it evolves based on the organization technology goals.
Requirements
- 8+ years of experience providing application support in a quick paced environment.
- Experience with cloud computing platforms (Preferably GCP)
- Strong analytical and problem-solving skills
- Solid understanding of ITSM Fundamentals.
- Ability to quickly learn new technologies.
Nice To Haves
- Experience in providing technology support for platforms running in GCP.
- Good Understanding of Java, IAM, LDAP, OKTA UID and Network concepts.
- Hands on experience in Linux, Splunk, Power BI, SQL (BigQuery) & NoSQL database, and JDBC.
- Good understanding on Data Caching technologies and Containerization in GCP.
- Exposure to ITMS tools such as ServiceNow, xMatters.
Responsibilities
- Lead Production Operations for a large enterprise platform running in GCP.
- Prioritize the incoming incidents and requests among the team members and ensure successful resolutions on them.
- Perform analysis on the incoming incidents/requests, identify patterns for automation and operations improvements.
- Provide hands-on Level 2/ Level 3 support for a platform running in GCP.
- Provide on-call support for any customer impacting Severity 1 or 2 incidents.
- Perform root cause analysis for any customer impacting Severity 1 or 2 incidents.
- Become an application SME and guide other team members in the platform functionalities.
- Co-Ordinate with development team and provide necessary support during deployment and ensure successful knowledge transition to Operations team on the deployments.
- Learn new technologies to support the platform, as it evolves based on the organization technology goals.
Benefits
- Generous paid time off in your first year, increasing with tenure.
- Up to 16 weeks 100% paid parental leave after one year of employment.
- Paid sick time to care for yourself or family members.
- Education assistance and extensive training resources.
- Do Good Program: Paid volunteer days & donation matching.
- Competitive 401k with company matching.
- Health & wellness benefits, including discounted Wellhub membership rates.
- Medical, dental & vision insurance for you, spouse/partner & dependents.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
